Support | Sofia, BG | Full-time

IT Support and Managed Service Engineer (m/f/d)

Your perspectives with us

We are not just observers of the digital transformation—we are actively shaping it!

With our innovative software solutions, we support companies in making their services more efficient and are driving digitalization forward in a decisive manner. In doing so, we accompany our customers on their journey into the future.

Our headquarter is in Idstein, Germany—but our vision is global. More than 450 dedicated employees at over 14 locations are at the heart of our success.

For us, it's not just what you do that counts, but also how you feel while doing it. Shape your everyday work according to your ideas and become part of a team that achieves great things together.

How do we do it? With you by our side.

These tasks are waiting for you

A great team specializing in advanced, AI-based controlling and ITFM solutions
Recording and analyzing complex error situations in IT architectures where our software solutions are used
Analysis and resolution of problem cases in state-of-the-art test labs, in close cooperation with experts from the areas of DevOps, SaaS, and cloud, or directly in our customers' complex IT architectures
Comprehensive support for our existing customers, both by phone and via remote session
Development, presentation, and implementation of solutions (no end-user support)
Creation of documentation and recommendations for action
Implementation of configurations and adjustments in managed service customer environments (remote, on-premise, and cloud)

What you have to offer

Completed training (or degree) in IT or comparable qualification
Comprehensive expertise in Microsoft and SQL Server, as well as a solid basic knowledge of network topologies
Ideally, you already have knowledge of multidimensional databases (SQL Server Analysis Services/Essbase)
Interest in new modern technologies (Docker, Nomad) and software solutions (Keycloak)
Passion for technical challenges and a strong analytical mindset
You work in a structured manner and communicate in English (and German, if applicable) in a customer-oriented way – you can formulate complex issues in an understandable way
Very good English skills

What we offer you

Competitive salary matched to your skills and experience
Professional growth opportunities: tech workshops, certifications, conferences
Flexible, trust-based working hours and hybrid work arrangements
Collaborative, innovation-driven environment with flatter hierarchies
Continuous learning via internal & external resources

Your contact at SERVICEWARE

Nefeli Pfleger
Human Resources
+49 6434 9450 0

Application Form

Thank you for your interest in Serviceware. Please fill in the following form. We look forward to hearing from you! Should you have any difficulties uploading your files, please contact us by email at careers@serviceware-se.com.