Benefit from the advantages of a chatbot on your website or in your internal service offering. A high volume of queries can be resolved quickly and efficiently via conversational AI and thus relieve your customer service team.
Automated AI-guided dialogs handle a higher number of requests with no extra effort.
Help your customers handle their requests at their convenience.
Teaching your chatbot what it needs to know is easy and you can keep it up to date with minimal effort. Your ROI is quickly achieved.
What's inside
Define the history of standard requests simply by dragging and dropping in the BPMN-based designer.
Automatically analyze incoming chats using AI and direct them to the appropriate process.
For a consistent user experience, the chat can be customized to match your corporate identity—from the overall design language to specific color schemes.
With optional ChatGPT integration, the chatbot crafts responses tailored to users' inquiries based on available knowledge.
Use clear, graphical analyses to identify which topics are frequently requested and where dialogs break off, and continuously improve your flows.
The Chatbot is based on a data-secure, fully transparent and documented cloud infrastructure.
Do you operate internationally? No problem. The AI chatbot will answer queries in multiple languages if you provide the necessary information.
Your solution
The Serviceware Chatbot delivers what's important, fast: solutions for the concerns of your customers.
With coordinated interfaces and integration options, we guarantee a seamless connection to your systems. Our products adapt individually to your use case.
Intuitive user interfaces ensure high acceptance and satisfaction among customers and employees.
Online Demo
See how our chatbot and customer self service can work for you.
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Case Study
Customer service at Commerzbank uses Serviceware Knowledge to bring up the right information exactly when customer consultants need it.
