AI-native platform
The AI-Native Serviceware Platform for Digital Service Excellence
One unified foundation for all service processes—automated, flexible, and scalable.
“Our AI-native service management platform forms a strong foundation for greater efficiency and agility in a wide range of business processes. This is made possible by the continuous development of our AI expertise - especially through the cooperation with TU Darmstadt, which has been in place since 2019.”
Adrian Engelbrecht
Serviceware Partners with TU Darmstadt on Artificial Intelligence
AI-native
Cloud-native
API-native
German/European data centers
Audit-ready and GDPR-compliant
Highest security and compliance standards
One Platform, Endless Automation—AI at the Core
The AI-native Serviceware platform creates the foundation for intelligent service processes. It standardizes workflows or automates them entirely. The new AI-native platform architecture provides various AI assistants and AI agents (Agentic AI) that handle service requests fully automated.
Faster Process Development—No-Code and Workflow Orchestration
The platform's no-code functionality empowers service teams to design and deploy new processes independently—no programming required. This relieves IT departments and accelerates new service delivery.
Intelligent Data Management and Deep Integrations
Consistent data models and open interfaces connect services with existing enterprise applications: finance and ERP systems, HR, CRM, and knowledge management solutions, plus collaboration tools like Microsoft Teams, Slack, and Outlook. Organizations benefit from unified, up-to-date information.
Governance and Security
Security, transparency, and control are central pillars of the AI-native Serviceware platform. Integrated user and role management ensures every user sees only relevant information and functions—across all modules. German data centers guarantee the highest standards in data protection and security.
User Experience and Self-Service
In modern service organizations, user experience (UX) and self-service are key to how effectively and positively services are perceived. A central service management platform makes the service experience consistent, intelligent, and intuitive.
Integrations
Agentic AI in Enterprise Service Management
Discover why AI-native architectures are the key to true service intelligence—more efficient, connected, and proactive than any bolted-on AI extension.
FAQs
The Serviceware platform is an AI-native SaaS solution for enterprise service management. It covers IT financial management, IT service management, knowledge management, resource management, field service management, and performance management—supporting a wide range of flexible deployment scenarios.
The platform is AI-native—AI isn't an add-on, it's built into the architecture. This includes the data model, workflow engine, and dialog designer. It serves as the foundation for various Serviceware solutions like ITSM, HRSM, and ITFM, enabling holistic service management.
AI-native means artificial intelligence is part of the platform architecture from day one—not added later. This unlocks AI's full potential. AI models can comprehensively control platform functionality, particularly through open interfaces. The result: seamless automation—scalable and future-proof.
The platform is a cloud solution hosted in highly secure data centers in Germany and the EU. The architecture is built on modern APIs and integrates with many third-party systems.
Users can design and deploy new services without IT involvement or programming knowledge. Intuitive workflow modeling interfaces and extensive AI support (like workflow prompting) make this possible.
Try our Prompt-Your-Workflow demo.
Serviceware prioritizes security, compliance, and governance. This includes: EU hosting, EU data processing, role-based permissions, audit trails, AI model governance, and transparent cost and service lifecycle management.
Yes. The AI-native Serviceware platform is modular and fully scalable. It adapts flexibly to company size, process maturity, and individual requirements—from single solutions to enterprise-wide platform architecture. With open APIs, standardized integration, and flexible activation of Serviceware solutions, the platform grows with your organization.
Yes. You can book a personal demo or start a trial to see the platform in action and test it against your own scenarios.
The Serviceware platform is licensed modularly. Companies can start with a single solution (e.g. ITFM or ESM) and expand flexibly later. Licensing is user- or function-based—available as SaaS subscription or on-premises license.
Serviceware offers multi-tier support—from standard support to dedicated service level agreements (SLAs) for enterprise customers. Support includes 24/7 ticketing, German and English assistance, plus access to the customer portal and knowledge base.
For SaaS installations, updates happen automatically without downtime. For on-premises customers, Serviceware provides regular release packages. New features and security updates are communicated transparently, tested, and deployed following proven change processes.