Idstein Serviceware is introducing a new generation of service management of the company's own solution for IT and Enterprise Service Management, Serviceware Processes. The new version is tailored to the needs of organizations that need to securely deliver complex service portfolios, track service levels and provide visibility into the cost of services.
When processing service requests, personal data needs to stay confidential. This becomes even more important when multiple service teams, such as IT, HR and facility management, use the same platform. With the new "Dynamic Permissions" authorization system, service organizations can easily map complex authorization scenarios. This ensures that important compliance requirements are met and speeds up the implementation of the platform.
Creating clarity about the costs of services is a key challenge for internal and external service providers. The Service Portfolio module in Serviceware Processes consistently links the cost of service offerings with service operations. Financial and operational aspects of services are continuously synchronized and available to all stakeholders. This is a milestone towards a holistic view of the company's service offering.
"Cost and service level transparency for IT and shared services enable efficient digital transformation. The Serviceware platform provides all the necessary tools." - Tobias Unger, Group Director Product, Serviceware