Serviceware Platform Module 

Survey

Get your customers' feedback on your service offering quickly and easily. With Serviceware Surveys, you can easily create reusable surveys that can be automatically integrated into your business processes.

Your Value

How your customer service will benefit using the Serviceware Survey 

Improve the customer experience  

Create holistic service experiences by embedding surveys into your service processes that are quick and easy to use.  

Strengthen customer loyalty

Provide a trustworthy and neutral environment for your customers to provide feedback - anonymously, if preferred.  

Gain feedback

Obtain structured user input to further improve your product and service offering.  

What you get

These capabilities enable you to succeed

Survey Designer


Use the intuitive, web-based Survey Designer to create any number of surveys to gather feedback from your customers.

Platform-wide use  


Integrate surveys into any type of service process such as service request, order, incident or any other type of communication.

 

Easy analysis     


Analyze the results of your surveys in automatically generated reports (all reports are strictly separated by client).   

 

Wide range of query options    


Use variable field functions (e.g., checkboxes, scales, asterisks, and text fields) to design responses differently depending on the reason for the question.

 

External reference  


Use reference values (e.g. ticket number or company name) to relate the feedback in the evaluation to a specific event or process activity, or to cluster different surveys.

 

Invitations  


Invite feedback via HTML email and use a variety of formatting options for template content.

Survey Filler  


As a customer, you have the option of accessing and completing the customer survey sent to you on the web via any browser directly from the e-mail.

Access with or without login    


You want to be sure that only the addressee fills out the survey? You can set for these cases that the user has to authenticate himself before filling in.

 

Anonymous filling  


Alternatively, as the creator of a survey, you can decide that the survey should be filled out and saved anonymously. In these cases, once the survey is sent, it is no longer possible to identify the person who received the survey.

 

Multilanguage support  


The Survey supports five languages (DE, EN, FR, NL, IT) in the standard version. Multilingualism refers both to the application and to the possibility of providing each survey in these languages.

 

Multi-client capability  


As a service provider, provide separate environments on the same infrastructure for different customers / organizational units. This ensures a clean separation of data from collection to evaluation.

 

Online Demo

Get a free platform demo

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