Inspire customers with modern omnichannel communication by offering them the opportunity to chat with the service team.
Integrate chat-based assistance into your self-service concept to ensure personal support even without direct contact with the team.
Respond automatically in AI-guided dialogues and handle a higher number of requests at the same time.
What you get
Implement the Solution Bot as a virtual service agent with whom requesters can interact and resolve questions autonomously.
Define the flow of standard requests simply by drag-and-drop in the BPMN-based designer.
Let AI automatically analyse incoming chats, identify relevant data (e.g. customer number) and direct them to the right process.
Hand over chat histories to service agents based on rules in order to further process complex, new or rare concerns.
Answer questions in the chat automatically with solutions from your knowledge base.
Use clear, graphic analyses to identify which topics are frequently requested and where dialogues break off, and continuously improve your flows.
Supplement the traditional channels to the service team with a modern service chat and allow asynchronous communication with the service desk.