Serviceware Platform Module 

Solution Bot

Offer customers personalised service experiences - no matter how large the current volume of requests. With modern chat interfaces and AI-supported self-service options, they can exchange information quickly and easily and resolve many service requests on their own.

Your Value

How your customer service will benefit using the Serviceware Solution Bot 

Increase customer satisfaction  

Inspire customers with modern omnichannel communication by offering them the opportunity to chat with the service team.  

Improve the self-service customer experience

Integrate chat-based assistance into your self-service concept to ensure personal support even without direct contact with the team.  

Flow Design

Respond automatically in AI-guided dialogues and handle a higher number of requests at the same time.  

What you get

These capabilities enable you to succeed

Solution Bot


Implement the Solution Bot as a virtual service agent with whom requesters can interact and resolve questions autonomously.
 

Flow Design  


Define the flow of standard requests simply by drag-and-drop in the BPMN-based designer. 

 

Intent Recognition & Entity Extraction    


Let AI automatically analyse incoming chats, identify relevant data (e.g. customer number) and direct them to the right process.   

 

Agent Handover    


Hand over chat histories to service agents based on rules in order to further process complex, new or rare concerns.   

 

Question & Answering  


Answer questions in the chat automatically with solutions from your knowledge base.

 

Conversation Heatmaps  


Use clear, graphic analyses to identify which topics are frequently requested and where dialogues break off, and continuously improve your flows.

Live Chat  


Supplement the traditional channels to the service team with a modern service chat and allow asynchronous communication with the service desk.   

 

Online Demo

Get a free platform demo

You would like to see Enterprise Service Management with Serviceware live? Let's go! Simply fill out the form and we will be happy to schedule a personal demo with you.