How do you change the game in services?

Serviceware. That’s how.

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Serviceware – one platform for all of your services

Whether it is Customer Service Management or controlling Enterprise Shared Services such as IT, HR or Facilities - with Serviceware you have an integrated platform for your entire Enterprise Service Management (ESM).

The Serviceware Platform includes process control, financial management, knowledge management, resource planning and performance management. This comprehensive portfolio of leading solutions offers proven methods, tools and features for your ESM. The platform is available on premise or via cloud & managed services to ensure a smooth operation of your chosen solution.

Optimize your service costs with Serviceware Financial

Create transparency – for all types of service costs
Optimize your costs – simply by identifying cost drivers
Ensure compliance with all relevant regulations
Automate processes and increase the efficiency of financial management

Consistent service digitization with Serviceware Processes

Manage your service queries quickly and digitally
Offer intuitive portals & systems with a simple user interface
Control your services by means of integrated reporting functions
Benefit from seamless interaction in all modern IT environments

Control business performance with Serviceware Performance

Plan, report, analyze and boost your company's success
Adapt your system to your requirements in a flexible and independent manner
Benefit from competent support from experienced performance management consultants
Best end customer evaluations in the worldwide BARC BI Survey 2018

Knowledge to the point with Serviceware Knowledge

Manage your knowledge in the service center quicker and simpler than ever before
Create a "single source of truth" with current information for each website
Improve your KPIs by answering all your customers’ questions
Offer exceptional service with a consistent knowledge base

Optimal support for mobile service with Serviceware Resources

Optimally plan your (mobile) customer service
Identify the ideal allocation of service orders to service resources
Keep customers and agents informed with the mobile app
Accelerate the accounting process by making service reports directly available

Serviceware ESM Platform
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How does that relate to your business case? Get in touch and we will answer all your questions!