Serviceware – one platform for all of your services
Whether it is Customer Service Management or controlling Enterprise Shared Services such as IT, HR or Facilities - with Serviceware you have an integrated platform for your entire Enterprise Service Management (ESM).
The Serviceware Platform includes process control, financial management, knowledge management, resource planning and performance management. This comprehensive portfolio of leading solutions offers proven methods, tools and features for your ESM. The platform is available on premise or via cloud & managed services to ensure a smooth operation of your chosen solution.
Optimize your service costs with Serviceware Financial
Create transparency – for all types of service costs
Optimize your costs – simply by identifying cost drivers
Ensure compliance with all relevant regulations
Automate processes and increase the efficiency of financial management
Consistent service digitization with Serviceware Processes
Manage your service queries quickly and digitally
Offer intuitive portals & systems with a simple user interface
Control your services by means of integrated reporting functions
Benefit from seamless interaction in all modern IT environments
Control business performance with Serviceware Performance
Plan, report, analyze and boost your company's success
Adapt your system to your requirements in a flexible and independent manner
Benefit from competent support from experienced performance management consultants
Best end customer evaluations in the worldwide BARC BI Survey 2018
Knowledge to the point with Serviceware Knowledge
Manage your knowledge in the service center quicker and simpler than ever before
Create a "single source of truth" with current information for each website
Improve your KPIs by answering all your customers’ questions
Offer exceptional service with a consistent knowledge base
Optimal support for mobile service with Serviceware Resources
Optimally plan your (mobile) customer service
Identify the ideal allocation of service orders to service resources
Keep customers and agents informed with the mobile app
Accelerate the accounting process by making service reports directly available
Serviceware ESM Platform
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How does that relate to your business case? Get in touch and we will answer all your questions!