ITFM Software

IT Financial Management Software

Get rid of ever-growing Excel sheets. Our ITFM software helps companies manage their IT costs effectively by using reliable data and providing clear metrics. Find out how much value IT adds to your organization.

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Become a strategic visionary

Redefine your role as a CIO

Elevate your role from a mere cost manager to a strategic visionary, armed with the insights needed to shape the financial trajectory of the company and steer your organization toward sustainable growth and success.

Testimonials

What IT executives say

"Serviceware Financial is the technical basis for Volkswagen Group’s IT Service Catalog and essential for group-wide cost allocation and IT service charging."

Steinar Páll Landrø
IT Service Portfolio Steering, Volkswagen Group

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“Serviceware Financial is the only solution that enables me to map out multi-dimensional service value-creation chains. That’s exactly the transparency needed to allocate service costs and the cost drivers involved.”

Jens-Uwe Siems
Head of IT Service Management, ZF Group

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“With Serviceware Financial, our product managers can automatically calculate the TCO of their services and create cost transparency in comparison with the actual data.”

Andreas Hammer
Manager Controlling Processes & Charging, BASF Digital Solutions GmbH

“From data to dashboard, team Serviceware’s approach to ITFM and Technology Business Management is unique: they exude service excellence in all processes. Multi-cloud customers should expect to cut costs using VMware Aria Cost powered by CloudHealth’s structured data and Serviceware Financials speedy time-to-value and TCO planning and reporting platform.”

Brigitte Orth
Director of Channel, VMware Germany

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Blaues Logo der Firma ZF Friedrichshafen

ITFM software benefits

Data quality you can trust

 

  • Turn reliable data into actionable strategies

Our ITFM software is set up with a central database where your data is stored and kept up-to-date. Take the focus away from validating data and instead focus exclusively on conducting analyses, generating reports and taking action.

  • Apply your Excel knowledge while avoiding Excel-related risks

Users need only a brief introduction of our ITFM software as it provides a familiar Excel-like environment with features like pivot tables. Ease-of-use allows you to remain independent from IT resources or consultants so you can swiftly achieve timely tasks like planning and month-end closing. Avoid data errors and security issues and guarantee compliance with financial regulations.

  • Customize as you need

Our ITFM software is flexible and customizable. There are no rigid specifications for certain procedures. Changes to your business model, service structure and processes can be implemented quickly and easily.

  • Use a single interface for all your work

Avoid switching between different applications. Our ITFM software ensures that there are no interruptions when moving between planning and reporting tasks.

ITFM funnel: icons for phone, mail, headset, cloud, server, lightbulb etc. getting sucked into a laptop with ordered dashboard.

Serviceware is your trusted partner

Our Serviceware experts draw on decades of experience in the implementation of numerous large-scale cost and activity allocation projects. This know-how, leveraging the best of both classic strategy and IT consulting, leads to the mapping of the complete value chain of individual services. Our success is rooted in understanding our clients' unique concerns and requirements. And we ensure that what we propose is achievable for your business, and audit-proof.

Our track record speaks volumes - we boast a roster of satisfied clients, from medium-sized businesses to renowned DAX-listed companies to global enterprises, all from various industries.

Serviceware. That's how.

What's the difference

ITFM vs TBM

Technology Business Management (TBM) is an extension of IT Financial Management (ITFM) and was defined by the independent TBM Council. The goal of TBM is to make the value of all IT investments measurable and to record the costs transparently. This enables CIOs and CFOs to make a data-driven assessment of the value created by IT services and investments.

Serviceware has developed the Digital Value Model, based on the taxonomy of Technology Business Management (TBM), to save companies millions in IT costs. The complexity within ITFM is met with maximum transparency, a sophisticated steering logic, KPI, best practices and consulting services that drive digital value. Vast amounts of data can be processed in the Digital Value Cost Model, to accelerate digital transformation and bring efficiency, effectiveness and productivity through IT Financial Management.

Learn more about the Digital Value Model →

Live demo

Get on the fast track to business value

Watch a self-service demo or book a live demo with our expert consultants today to see what our ITFM solution can do for you.

Serviceware Financial

Simulation and Cost Modeling

Gain insight into service cost modeling and simulation with a concrete application example: How to easily calculate and simulate changes in the composition of your services. What happens when new employees join and are added? To what extent does this affect the cost of services?

Serviceware Financial

Cloud Cost Management

See how you can easily identify potential savings, calculate the Total Cost of Ownership of your cloud and on-premises services, visualize the composition of services with the Visual Service Analyzer and create what-if analyses.

ITFM resources

Webinar

May 2: Charging and Transfer Pricing

How can you moderate business requirements and tax regulations using a simple method? A holistic approach is the critical success factor.

Blog

Why Technology Business Management (TBM) and Why Now?

Why is TBM rising up the ranks of importance for IT leaders and why is it so crucial for organizations now?

Guide

7 Ways to Make Your CFO Love TBM

Demonstrate to your CFO how Technology Business Management (TBM) generates tangible business value.

Webinar

Quick Start into Technology Business Management

Accelerate cost allocation by setting up a best-in-class cost model: The Digital Value Model.

Webinar

TBM + FinOps or How to Translate Spend into Value

The role a combination of TBM and FinOps could play in managing and controlling the costs associated with the transition to servitization.

Webinar

AI in IT Finance

Experience and learn how to leverage AI for more accurate and efficient financial planning.

Blog

Top 5 ITFM and TBM trends shaping 2024

Find out what enables stakeholders to make fast, data-driven decisions based on a better understanding of their total IT costs.

Webinar

AI-Driven Transformation - How to Get Traction?

Explore challenges and recipes for success for companies on the path to AI-driven transformation.

Blog

Does AI help or hinder IT Financial Management?

We discuss the three main use cases for AI in IT financial management.

Blog

Why ESG and IT Finance go hand in hand

Companies looking to boost their ESG credentials should harness the power of their IT Finance function.

Webinar

Mastering ESG & CSRD Reporting: Key Strategies for Executives

Join us in this insightful webinar where we dive into the world of ESG and CSRD reporting and explore how you can optimize these processes.

Webinar

Santa's Undiscovered Cost Mountain

Find out what Santa really spends on his global service - and how you can better control your own costs!

Guide

Can carbon accounting help save the world?

What is carbon accounting, why you need it in your business and how to do it right.

Guide

The smart way to select AI for your IT Finance

A handy guide on how AI can be applied effectively in TBM and IT Financial Management.

Analyst Report

VENDOR SELECTION MATRIX™ ITFM and Technology Business Management Solutions

RIA interviewed 700 IT Managers to find out which vendors achieved the best evaluation scores from buyers.

Webinar

Webinar series: Ignite Success in ITFM: Turbocharge with the Digital Value Model

Learn how the Digital Value Model can help with planning and forecasting, billing, reporting, analysis, creating and calculating new services.

Guide

How to turn IT finance insight into action for real business value

A handy guide for anyone who has access to all the right IT financial management data but is not taking full advantage of it. 

Guide

A CIO’s Guide To Reaching TBM Maturity

A handy guide for anyone looking to optimize their IT investments and achieve Technology Business Management (TBM) maturity.

Case Study

Complex IT controlling at KABEG

KABEG's goal was to implement a solution that could process large amounts of data and make the evaluation of budgets and processes as simple as possible.

Fact Sheet

FinOps and Cloud Cost Management

Serviceware offers Cloud Cost Management that helps in getting a holistic view and transparency of cloud costs, and extends the traditional FinOps use cases comprehensively. 

Analyst Report

The Total Economic Impact Of Serviceware Financial

The Forrester report on cost savings and business benefits enabled by Serviceware Financial.

Blog

IT Finances: Turn data insights into actionable strategies

Could good old-fashioned personal accountability be the key to executing better on data? Find out more.

Blog

Why cloud solutions are more sustainable choices for investment

Read more about how cloud or SaaS solutions are taking companies a big step forward in their digital transformation and the opportunities TBM offers.

Webinar

Serviceware Financial Laptop mit Programmen

Using Benchmarking to Drive Cost Optimization in ITFM

Systematic benchmarking shows you where your portfolio stands in direct comparison with your competitors. Watch the webinar.

Blog

Quick Rundown of Technology Business Management (TBM) Fundamentals

TBM is a methodology for businesses to manage their IT as if it were their own business, focusing on value delivered rather than solely costs. But how does it work?

Blog

9 Things to Look for in a Technology Business Management (TBM) Partner

To ensure your journey towards operational excellence is smooth, it's vital to carefully assess potential TBM partners based on some fundamental criteria.

Webinar

Effectively managing IT finances with proven practices

What do we need a cost model in IT Financial Management for? And, what happens along the IT value chain, when we use one? Fabian Mieloch and Sascha Wolters explain the concept of Digital Value Cost Model from Serviceware.

Webinar

The Underestimated Cost Leverage: IT and Technology Projects

IT and technology projects compete with each other for money and human resources.

Infographic

Digital Value Model

The Serviceware Digital Value Model (DVM) starts with the status quo of your company’s data and process realities, without presupposing the mandatory use of a unified model. Accelerated, effective, sustainable digital…

Fact Sheet

How a Holistic Approach in Greening IT can Support Your Business

Find out how to optimize your IT budget while focusing on Green IT and supporting your organization's sustainability efforts.

Webinar

Serviceware Financial Laptop mit Programmen

Predictive Planning: Fine tune your planning and forecasting

Presentation of the Predictive Planning Manager from Serviceware Financial

Analyst Report

IT Financial Management Revisited

The research presented in this report, during which feedback was gathered from 50 CIOs in the UK, considers the current state of IT Financial Management (ITFM) and how ideas and solutions in this space are evolving.

Infographic

Is it greener on the other side?

Every industry, including IT, is under pressure to look for ways to reduce its carbon footprint. See what you can do to contribute.

Webinar

Serviceware Financial Laptop mit Programmen

How TBM supports your IT Governance, IT Strategy and Decision-Making Process

IT financial management and TBM ensure that IT investments are aligned with business objectives and are effectively managed and controlled.

Blog

The CIO and CFO’s Drive to Unlock Business Value from Digital Investments

How CIOs and CFOs can optimise their investments in IT and deliver value back to their businesses.

Webinar

Digital Cost Optimisation with TBM and ITFM

How to kick-off a cost optimisation and transformation project – the Deloitte approach

Webinar

Avoid cloud bill shock with FinOps and value-oriented Cloud Cost Management

Increase efficiency and maximize the return on investment in cloud technology.

Webinar

From IT service TCO to ROI in an agile setting

How does product TCO enable you to accelerate agile IT transformation within the SAFe framework?

Infographic

Beating the CIO-CFO Divide to Drive Business Transformation

A strong CIO-CFO relationship can reap great rewards.

Infographic

Navigating a New Frontier of Meaningful Service Costing

Explore six key areas that overcome a number of previous barriers.

Infographic

Building a Solid IT Cost Management Infrastructure

Download the white paper: 10 Steps to Successful IT Cost Management

Webinar

Serviceware Financial Laptop mit Programmen

Quick Start into Technology Business Management

With an in-depth understanding of the environmental footprint of each of  your IT services and products, greening IT can support your business.

Webinar

Serviceware Financial Laptop mit Programmen

That's how: Calculation model - how to build an entire model in just 60 minutes

Serviceware Financial is designed to map your costing models in a nutshell. This includes building the service catalog, implementing service relationships and costing rules, as well as demand and quantity planning for your IT and…

Case Study

Centralised management of IT services at the EOS group

With over 60 companies, the EOS Group is one of the leading providers of claims management in Europe. Within the group, EOS Technology Solutions provides companies with a wide range of IT services and therefore has to ensure that…

Case Study

Service-oriented IT Management at ZF Friedrichshafen

The IT of ZF is marked by complex structures in a growing organisation with many different requirements. The technology group makes massive investments in digital transformation. The IT department supports this corporate goal with…

Webinar

Define, analyze and optimize business services based on their significance

All services and products in the service catalog, whether HR, IT, Finance or Legal, are certainly there for a good reason. Each one of them has a particular significance to the customers. Nevertheless, each service is different…

Webinar

Greening IT and Sustainability – How to steer and control your progress

With an in-depth understanding of the environmental footprint of each of  your IT services and products, greening IT can support your business.

Webinar

AI/ML in Strategic Planning & IT Financial Management

Artificial intelligence (AI) and machine learning (ML) revolutionize financial and strategic planning / forecasting and controlling.

White paper

Data to Dashboard: Creating reports with integrated Microsoft Power BI

This white paper answers some of the most urgent questions of CFOs and CIO:

How is my digital transformation going overall? Where are the revenue/expenses around each service? And how do I get a holistic overview of all the…

Webinar

Building profitable Business Cases for Cloud and Hybrid Cloud spend and service optimization with IT Financial Management featuring Forrester

Building Profitable Business Cases for Cloud and Hybrid Cloud Spend

Forrester and Serviceware discuss what to consider when preparing a cloud business case and how ITFM/TBM solutions can help enterprises navigate the challenges of today’s hybrid, multicloud reality.

Blog

Message for the C-Suite, Part 2: The Four Major Areas of Operability

The Four Major Areas of Operability

How could we improve the quality of our execution and provide our customers with an outstanding experience, whilst freeing up budget to finance innovation and creativity?

Blog

Industry 5.0: why manufacturers need accurate cost data

Industry 5.0: why manufacturers need accurate cost data

Digital investments alone are not enough to meet the next normal’s needs. Thriving in the next normal will require strategic decision making that can only be achieved through cost visibility and effective cost management.

Blog

The End of Centralized IT?

The End of Centralized IT?

IT Leaders are under more intense pressure than ever before to perform and deliver for their businesses. Is a centralized or decentralized organisational structure the key to helping CIOs manage and respond to the ever-changing…

Blog

How Scenario Planning Can Revolutionize Your Budgeting

How Scenario Planning Can Revolutionize Your Budgeting

What costs would acquiring asset XYZ cause? What value could be created through that acquisition? How would reducing the budget spend on any IT service affect the value chain?

Blog

The innovation tightrope – balancing cost-cutting with cloud investment

The innovation tightrope – balancing cost-cutting with cloud investment

How to gain gain a transparent view of costs versus business value generated. Is cloud the best solution or in-house legacy systems? 

Blog

Turn Enterprise IT Cost Reduction Into a Growth Strategy

Turn Enterprise IT Cost Reduction Into a Growth Strategy

What does optimal IT cost control look like? Find out what you can do to optimize your ITFM and  why gaining an overview over the cost-to-service flow is one step towards improving your service finances.

Blog

3 Aspects of ITFM: IT Service Catalog, Automated TCO, and Consumption

Why you need an IT Service Catalog

It is essential to clearly define the role of IT in terms of easily understandable services. These services should be structured and documented within an IT service catalog.

Blog

The 4 Essential KPIs to Measure the Success of Your ITFM

The 4 Essential KPIs to Measure the Success of Your ITFM

We have identified four key metrics for ITFM solutions that can help CIOs and CFOs on they journey to more efficient IT financial management.

Blog

Transfer Pricing in Global Businesses

Transfer Pricing in Global Businesses

Why transfer pricing is becoming more and more important for international corporations and what's required for legally watertight transfer pricing for shared services.

Blog

4 Tips for Modern IT Budget Planning

4 Tips for Modern IT Budget Planning

These days, companies face unprecedented challenges when it comes to sustainable, future-proof IT budget planning. How do you get your IT budget planning ready for any crisis without merely cutting costs?

Blog

Benchmarking is important. But how to do it right?

Benchmarking is important. But how to do it right?

When discussing strategic controlling and financial management – both inside and outside of IT – one of the terms that keeps coming up is benchmarking. We have gathered all essential information on benchmarking and how you do it…

Blog

What are the 3 Dimensions of Forecasts?

What are the 3 Dimensions of Forecasts?

Find out how effective forecasting allows you to work with difficult situations by enabling budget adjustments, damage avoidance, and the leveraging of hidden potentials. 

Fact Sheet

Prospekte mit 5 Tipps für It-Budget Optimierung

5 Tips for Optimizing Your IT Budget Planning

Sustainable, future-proof IT Financial Management. Find out how to efficiently optimize your IT budget!

White paper

Prospekt zum Thema IT Financial Management Software

Maximize your IT cost transparency with Serviceware Financial Management

Discover the advantages of using specialized ITFM software.

White paper

Serviceware White Paper: 10 Steps to Successful IT Cost Management

10 Steps to successful IT Cost Management

Follow our guide to take your IT controlling to new heights. Learn how to optimize budgeting processes and save time and money in the short and the long term.

White paper

Meaningful Service Costing by Jo Hart

Moving the GBS debate from cost to value: Delivering meaningful service costing whilst navigating a pandemic is not easy. Read our free white paper with a new introduction by GBS leader Jo Hart!

Case Study

paflinger case study

PALFINGER reduces work time for IT cost settlement with Serviceware Financial

Palfinger now takes only 2 hours per month to do settlements, down from 1-2 days.

Case Study

finvis case study teaser

FINVIS Business Services creates transparency for costs and services for their group-wide finance & accounting shared services

Finvis got rid of complicated Excel sheets and saved 3-4 weeks of time in planning rounds.