Our solution
At Serviceware we follow the adage that efficient care is better care. Taking into account the wishes and demands of patients, care takers and the care organization and providing care more on time results in more efficiency and easier access to care for patients. Serviceware Resources for smart planning of care appointments, self-planning portal for clients and patients and route planning for ambulatory care services using state-of-the-art algorithms.
Healthcare Services
With the Serviceware platform it is possible for healthcare organizations to improve care logistics and match supply and demand of care appointments that need to be planned, both within the organization (such as polyclinics and blood collection centers) and en route (such as home care). Patients can plan appointments themselves using the web-based appointment scheduler.
To record appointments, Serviceware Resources offers a native app that care professionals can use to administer time and record activities, including digital forms.
Both patients and care professionals can save their availability in Serviceware Resources. For patients, also the preferred times and many more details such as preferred employees and needed competences can be stored in the Service Schedule module. Care assignments can be managed on the preferences of the patient and used to match with the available care professionals.
With Serviceware Resources you can notify patients via sms, e-mail or letter about any new or changed appointment. Beforehand, patients can also be invited to contact the organization via the phone where a call center employee will schedule an appointment within the system.
Within healthcare, the Serviceware platform can be of great benefit. Also think of the dissemination of knowledge within an organization using Serviceware Knowledge or generating key financial insights with Serviceware Financial.
More and more organizations are switching to appointment-based services. Serviceware Resources offers an unique solution for planning and registering appointments. With Serviceware Resources Appointment Scheduling your customer can make an appointment online. No account needed. Smart algorithms help with finding a fitting location, date, and time for the appointment. All schedules are managed in Serviceware Resources. This way you maintain an overview of your appointments. Be on top of your appointment scheduling!
"We are able to reduce the risk for an infection to an absolute minimum and we appreciate the enhanced utilization of our valuable facilities."
Peter Smits
Manager Operations, Atalmedial
Our Advantages
Many organizations use Serviceware Resources to improve their care services. Hundreds of routes and thousands of appointments are scheduled every day using Resources. And every care moment is recorded and administered with a few clicks. Organizations that use Resources for their care planning and logistics perform better and provide better care.
With Serviceware Resources appointment scheduling is made easy with one of the most sophisticated solutions in the market. Patients can plan and manage their own appointments with the web-based appointment scheduler. The Planning Suggestion Engine Algorithm helps to find the perfect slot. Thousands of appointments are made each day with the Resources Appointment Scheduler.
Of course, Serviceware Resources offers real-time insight in the occupancy rate of consultation rooms and sessions. It is even possible to open extra sessions in case demand is higher than expected or close sessions if demand is low. This allows the organization to free up capacity and use it elsewhere.
The planning of multi-disciplinary rehabilitation trajectories can be quite challenging. Various disciplines such as physiotherapy, occupational therapy, geriatric doctors and psychiatrists all request time with the patient. And don’t forget the needs and possibilities of the patient himself. With Resources you can plan patients and multi-disciplinary teams in individual appointments or group sessions.
With ambulatory care, our multi route optimizer ensures efficient routes with less travelling distance and CO2 emissions and foremost more care within the available time constraints. Home care employees are equipped with a native app on their smart phone and have real-time access to their schedule. Care assignments for patients can be managed in a detailed manner and include preferred employees and time.
All care and task registrations are stored in Resources and can be exported to any other system for invoicing or salary payment. Also, the contents of the digital work orders (Dynamic Forms) can be transferred to external systems.
The scheduling of routes for mobile agents and field service engineers can be generated with Serviceware Resources, using the Multi Route Optimizer (MRO) planning engine. Increase the efficiency of your field service organization and provide better services to your customers. Record time and activities with the Resources app, including digital work orders using our Dynamic Forms solution.
Get in touch and we will answer all of your questions!
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