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longer a luxury—it's a necessity. 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professionals walking outside a modern office building, discussing work while reviewing a tabletfinancial-woman-and-man-walking-outside-discussing-tablethttps://content.serviceware-se.com/hubfs/profiles/ryan-robinson.jpgryan-robinsonryan-robinsonhttps://content.serviceware-se.com/hubfs/events/gartner/gartner-it-symposium-2023-fabian-jennifer.pnggartner-it-symposium-2023-fabian-jennifergartner-it-symposium-2023-fabian-jennifer2026-10-15https://serviceware-se.com/en/glossary/saas-data-ownership2026-10-15https://serviceware-se.com/en/glossary/cryptographic-data-integrity2026-10-15https://serviceware-se.com/nl/begrippenlijst/threat-intelligence2026-10-15https://serviceware-se.com/en/glossary/device-trust2026-10-15https://serviceware-se.com/de/karriere/blog/vom-designer-zum-art-director-beruf-und-familie-vereinenhttps://content.serviceware-se.com/hubfs/oliver-ccw-blog-small.jpgServiceware Sales Team auf der Messe CCW.oliver-ccw-blog-smallhttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptophttps://content.serviceware-se.com/hubfs/profiles/sebastian-schmidt-serviceware.jpegSebastian Schmidt, Group Director Customer Support, Managed Services & SaaS Operations bei Serviceware.sebastian-schmidt-servicewarehttps://content.serviceware-se.com/hubfs/norman-working-homeoffice.jpgNorman Hendriks, Art Director at Serviceware at his homeoffice.norman-working-homeofficehttps://content.serviceware-se.com/hubfs/profiles/norman-hendriks-art-director-serviceware.jpgNorman Hendriks, Art Director at Serviceware.norman-hendriks-art-director-servicewarehttps://content.serviceware-se.com/hubfs/logos/serviceware-logos/cookie-rgb-gradient-zeromargin.svgServiceware logocookie-rgb-gradient-zeromargin2026-08-31https://serviceware-se.com/de/unternehmen/investor-relations/finanznachrichten/rehau-industries-setzt-auf-serviceware-bei-ai-und-im-it-kostenmanagementhttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptophttps://content.serviceware-se.com/hubfs/serviceware-logo-cookie.jpgserviceware-logo-cookieserviceware-logo-cookiehttps://content.serviceware-se.com/hubfs/serviceware-hq-idstein.jpgserviceware-hq-idsteinserviceware-hq-idstein2026-02-12https://serviceware-se.com/de/glossar/3-2-1-regel2026-10-15https://serviceware-se.com/de/glossar/authentication2026-10-15https://serviceware-se.com/nl/begrippenlijst/backup-as-a-service2026-10-15https://serviceware-se.com/nl/begrippenlijst/soc-modernization2026-10-15https://serviceware-se.com/en/https://content.serviceware-se.com/hubfs/251130-serviceware-corporate-about-us.mp4/medium.jpg251130-serviceware-corporate-about-usIn the fast-paced era of AI, exceptional service is no longer a luxury—it's a necessity. Discover how Serviceware empowers organizations to thrive by transforming service management into a seamless, automated experience. Key takeaways from this video include: - The importance of delivering great service as a defining characteristic of your business in today's digital landscape. - An overview of Serviceware's AI-native software platform, which offers solutions in service management, IT financial management, corporate performance, and knowledge management. - Insights into how our strategic consultants collaborate with customers to simplify complex challenges and deliver tangible results. - The strength of our technology partnerships with industry leaders like Crowdstrike and Proofpoint, ensuring secure and future-ready IT foundations. Join us as we explore how Serviceware supports over 1,100 enterprises, from global giants to agile innovators, in optimizing their operations. Our platform eliminates service bottlenecks, allowing teams to focus on what truly matters—innovation and people. Find out how Serviceware's unique approach to collaboration fosters trust and shared ambition, ultimately unleashing the full potential of technology for people. In this video, discover how we prioritize human expertise alongside cutting-edge AI to drive meaningful transformation across industries. Learn why true success is defined not just by the software we create but by the lasting impact we have on our clients' operations. Embrace a future where innovation empowers people, and discover the Serviceware difference today.https://content.serviceware-se.com/hubfs/251130-serviceware-corporate-about-us.mp4196nonohttps://content.serviceware-se.com/hubfs/image-world/emotional/serviceware-woman-smiling-to-camera-waving.webpserviceware-woman-smiling-to-camera-wavingserviceware-woman-smiling-to-camera-wavinghttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptophttps://content.serviceware-se.com/hubfs/profiles/sebastian-schmidt-serviceware.jpegSebastian Schmidt, Group Director Customer Support, Managed Services & SaaS Operations bei 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Forrester Wave (TM) Enterprise Service Management Platforms. Serviceware is a Strong Performer.2511-forrester-wave-enterprise-service-management-platformshttps://content.serviceware-se.com/hubfs/image-world/consulting/consulting-senior-woman-with-tablet-speaking.webpconsulting-senior-woman-with-tablet-speakingconsulting-senior-woman-with-tablet-speakinghttps://content.serviceware-se.com/hubfs/profiles/dr-florian-meister.webpdr-florian-meisterdr-florian-meisterhttps://content.serviceware-se.com/hubfs/image-world/esm/itsm/esm-itsm-woman-working-on-laptop-in-empty-office.webpesm-itsm-woman-working-on-laptop-in-empty-officeesm-itsm-woman-working-on-laptop-in-empty-officehttps://content.serviceware-se.com/hubfs/image-world/esm/itsm/esm-itsm-man-looking-at-code-thinking-serious.webpesm-itsm-man-looking-at-code-thinking-seriousesm-itsm-man-looking-at-code-thinking-serioushttps://content.serviceware-se.com/hubfs/mockups/2511-report-forrester-wave-esm-q4-2025-square.webp2511-report-forrester-wave-esm-q4-2025-square2511-report-forrester-wave-esm-q4-2025-squarehttps://content.serviceware-se.com/hubfs/mockups/2511-report-forrester-wave-esm-q4-2025.webp2511-report-forrester-wave-esm-q4-20252511-report-forrester-wave-esm-q4-2025https://content.serviceware-se.com/hubfs/assets-esm/whitepaper-agentic-ai-in-itsm-built-in-not-bolted-on.pngwhitepaper-agentic-ai-in-itsm-built-in-not-bolted-onwhitepaper-agentic-ai-in-itsm-built-in-not-bolted-on2026-07-31https://serviceware-se.com/de/glossar/digital-forensics2026-10-15https://serviceware-se.com/de/glossar/recovery-readiness2026-10-15https://serviceware-se.com/nl/https://content.serviceware-se.com/hubfs/251130-serviceware-corporate-about-us.mp4/medium.jpg251130-serviceware-corporate-about-usIn the fast-paced era of AI, exceptional service is no longer a luxury—it's a necessity. Discover how Serviceware empowers organizations to thrive by transforming service management into a seamless, automated experience. Key takeaways from this video include: - The importance of delivering great service as a defining characteristic of your business in today's digital landscape. - An overview of Serviceware's AI-native software platform, which offers solutions in service management, IT financial management, corporate performance, and knowledge management. - Insights into how our strategic consultants collaborate with customers to simplify complex challenges and deliver tangible results. - The strength of our technology partnerships with industry leaders like Crowdstrike and Proofpoint, ensuring secure and future-ready IT foundations. Join us as we explore how Serviceware supports over 1,100 enterprises, from global giants to agile innovators, in optimizing their operations. Our platform eliminates service bottlenecks, allowing teams to focus on what truly matters—innovation and people. Find out how Serviceware's unique approach to collaboration fosters trust and shared ambition, ultimately unleashing the full potential of technology for people. In this video, discover how we prioritize human expertise alongside cutting-edge AI to drive meaningful transformation across industries. Learn why true success is defined not just by the software we create but by the lasting impact we have on our clients' operations. 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logocookie-rgb-gradient-zeromarginhttps://content.serviceware-se.com/hubfs/image-world/consulting/consulting-two-women-smiling-writing.webpconsulting-two-women-smiling-writingconsulting-two-women-smiling-writinghttps://content.serviceware-se.com/hubfs/image-world/square/financial/financial-man-and-woman-outside-talking-smiling-square.webpfinancial-man-and-woman-outside-talking-smiling-squarefinancial-man-and-woman-outside-talking-smiling-squarehttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptophttps://content.serviceware-se.com/hubfs/image-world/financial/financial-man-with-financial-dashboard-three-monitors.webpfinancial-man-with-financial-dashboard-three-monitorsfinancial-man-with-financial-dashboard-three-monitorshttps://content.serviceware-se.com/hubfs/image-world/old_image-world/financial/financial-man-group-conversation-laptop-notebook-focused-work-environment.webpfinancial-man-group-conversation-laptop-notebook-focused-work-environmentfinancial-man-group-conversation-laptop-notebook-focused-work-environment2026-09-23https://serviceware-se.com/en/glossary/backup-isolation2026-10-15https://serviceware-se.com/nl/begrippenlijst/isms2026-10-15https://serviceware-se.com/de/unternehmen/partner/kpmghttps://content.serviceware-se.com/hubfs/icons/late-dusk/sparkles-stars-ai.svgsparkles-stars-aisparkles-stars-aihttps://content.serviceware-se.com/hubfs/icons/late-dusk/gear-circle-arrow-euro.svggear-circle-arrow-eurogear-circle-arrow-eurohttps://content.serviceware-se.com/hubfs/icons/png/cube-nodes.pngcube-nodescube-nodeshttps://content.serviceware-se.com/hubfs/shutterstock/kollegen-im-dialog-am-tisch-mit-laptops.jpgMenschen 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and Automation in Knowledge Management,” showing a smiling person with headphones in a modern 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Assistance im Service – Webinar mit T. 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report titled “Corporate Performance Management,” showing a team meeting in a modern office with data on a screen, highlighting performance management strategies.whitepaper-corporate-performance-managementhttps://content.serviceware-se.com/hubfs/mockups/whitepaper-ki-im-itsm-survival-guide.webpServiceware guide titled “Der Survival-Guide für Transformatives Service-Management,” showing a smiling man with headphones and a woman at a computer, highlighting transformative service management strategies.whitepaper-ki-im-itsm-survival-guidehttps://content.serviceware-se.com/hubfs/mockups/whitepaper-ki-automatisierung-wissensmanagement.webpServiceware whitepaper mockup titled “Artificial Intelligence and Automation in Knowledge Management,” showing a smiling person with headphones in a modern 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speed.whitepaper-ki-wissensmanagement-360https://content.serviceware-se.com/hubfs/mockups/mockup-forrester-wave-it-financial-management-software-q2-2026.webpmockup-forrester-wave-it-financial-management-software-q2-2026mockup-forrester-wave-it-financial-management-software-q2-2026https://content.serviceware-se.com/hubfs/mockups/whitepaper-erfolgsfaktoren-kundenservice.webpServiceware brochure titled “5 Erfolgsfaktoren für digitalen Kundenservice,” showing a person using a smartphone in a cozy setting, highlighting strategies for modern digital customer service.whitepaper-erfolgsfaktoren-kundenservicehttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptophttps://content.serviceware-se.com/hubfs/mockups/whitepaper-kuenstliche-intelligenz-einfuehren.webpServiceware brochure on implementing AI safely and sustainably, titled “AI-READY?”, showing a group discussion in a 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Join industry experts Edward Bass and Christopher Botz as they guide you through essential concepts that can revolutionize your organization's approach to IT costs. In this engaging session, you'll explore: - The fundamentals of IT financial management and its role in shifting the perception of IT from a cost center to a value center. - Key methodologies such as Technology Business Management (TBM) and FinOps that provide insights into cost transparency and management at the tower level. - Strategies for optimizing IT spend, including demand management, benchmarking, and the significance of understanding total cost of ownership. Key takeaways include: - How to leverage data to enhance decision-making processes and create value for your business partners. - Insights on cost avoidance and optimization techniques that can lead to substantial savings. - Practical approaches to implementing IT financial management in your organization, even if you think you're not currently doing it. 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CIO Inspired 2025Transform your IT spend into strategic value with our master class on IT Financial Management. 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Netzwerkerkennung mit Vectra NDR und ServicewareVectra NDR bietet Echtzeit-Erkennung von Cyberangriffen durch KI-gestützte Verhaltensanalyse, automatisierte Alarmierung und schnelle Reaktionsmöglichkeiten. 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Im Video erläutert Patrik Hies, wie diese Technologie IT-Sicherheitsprozesse verbessert.https://content.serviceware-se.com/hubfs/webinar/Patrik_P4_Version_1_mit_Outro.mp455nonohttps://content.serviceware-se.com/hubfs/shutterstock/team-brainstorming-im-offenen-buero.jpegTeam von Geschäftsleuten sammelt Ideen in einem modernen Arbeitsbereichteam-brainstorming-im-offenen-buerohttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptophttps://content.serviceware-se.com/hubfs/image-world/cyber-security/cyber-security-close-up-of-woman-with-coding-reflection-in-glasses.webpClose up of woman sitting in the dark with reflections of computer code in his 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glasses.cyber-security-close-up-of-man-with-coding-reflection-in-glasseshttps://content.serviceware-se.com/hubfs/company/awards/vectra-growth-partner-year-2023.pngvectra-growth-partner-year-2023vectra-growth-partner-year-2023https://content.serviceware-se.com/hubfs/events/forum/praxisforum-hamburg-oct-2022-happy.jpgpraxisforum-hamburg-oct-2022-happypraxisforum-hamburg-oct-2022-happyhttps://content.serviceware-se.com/hubfs/image-world/cyber-security/cyber-security-woman-and-man-in-server-room-discussing-happily.webpcyber-security-woman-and-man-in-server-room-discussing-happilycyber-security-woman-and-man-in-server-room-discussing-happilyhttps://content.serviceware-se.com/hubfs/vectra-ndr-video-screenshot-patrik-hies.pngvectra-ndr-video-screenshot-patrik-hiesvectra-ndr-video-screenshot-patrik-hies2026-10-21https://serviceware-se.com/en/webinars/corporate-performance-management/streamline-planning-and-forecasting-with-serviceware-performancehttps://content.serviceware-se.com/hubfs/profiles/fabian-mieloch.webpfabian-mielochfabian-mielochhttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptophttps://content.serviceware-se.com/hubfs/profiles/jonas-truemper.webpjonas-truemperjonas-truemper2026-07-31https://serviceware-se.com/de/glossar/workaround2026-10-15https://serviceware-se.com/de/karriere/bloghttps://content.serviceware-se.com/hubfs/careers/leon-remagen-azubi-perspektiventag-serviceware.webpleon-remagen-azubi-perspektiventag-servicewareleon-remagen-azubi-perspektiventag-servicewarehttps://content.serviceware-se.com/hubfs/profiles/Leontina-pepik.jpgLeontina-pepikLeontina-pepikhttps://content.serviceware-se.com/hubfs/careers/group-director-product-enigneering-tobias-unger-specch-serviceware.jpgServiceware Group Director Product Engineering Tobias Unger.group-director-product-enigneering-tobias-unger-specch-servicewarehttps://content.serviceware-se.com/hubfs/careers/nora-closeup-schuelerpraktikum-im-marketing.pngnora-closeup-schuelerpraktikum-im-marketingnora-closeup-schuelerpraktikum-im-marketinghttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptophttps://content.serviceware-se.com/hubfs/careers/kevser-boyacioglu.webpkevser-boyacioglukevser-boyaciogluhttps://content.serviceware-se.com/hubfs/profiles/sebastian-schmidt-serviceware.jpegSebastian Schmidt, Group Director Customer Support, Managed Services & SaaS Operations bei Serviceware.sebastian-schmidt-servicewarehttps://content.serviceware-se.com/hubfs/oliver-ccw-blog-small.jpgServiceware Sales Team auf der Messe CCW.oliver-ccw-blog-smallhttps://content.serviceware-se.com/hubfs/profiles/norman-hendriks-art-director-serviceware.jpgNorman Hendriks, Art Director at Serviceware.norman-hendriks-art-director-servicewarehttps://content.serviceware-se.com/hubfs/careers/Marianka-Stickel-HR-Operations.webpMarianka Stickel, HR Operations bei 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with curly hair in a white blouse, seated at a computer and looking down at the screen, with multiple monitors in a workspace or lab setting.woman-using-a-ticket-management-application-on-her-work-computer2026-10-15https://serviceware-se.com/nl/begrippenlijst/ransomware-protection2026-10-15https://serviceware-se.com/en/blog/enterprise-service-management/future-vs-reality-why-banks-and-insurers-prioritize-customershttps://content.serviceware-se.com/hubfs/image-world/old_image-world/esm/esm-woman-smiling-sitting-headset-costumer-service-work-environment.webpesm-woman-smiling-sitting-headset-costumer-service-work-environmentesm-woman-smiling-sitting-headset-costumer-service-work-environmenthttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptophttps://content.serviceware-se.com/hubfs/logos/serviceware-logos/cookie-rgb-gradient-zeromargin.svgServiceware 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bei 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the Security Breach: A Conversation with Daniel Bernard of CrowdStrikeDaniel Bernard (CrowdStrike) explains Europe’s distinct cybersecurity challenges and gaps in security-program knowledge, product selection, and implementation. He also discusses why regional partners matter and how AI agents, growing data volumes, and AI-native businesses may reshape security operations.https://content.serviceware-se.com/hubfs/solutions/videos/2026-07-daniel-bernard-crowdstrike-interview.mp4530nonohttps://content.serviceware-se.com/hubfs/assets-branding/251129-serviceware-ki-native-plattform.mp4/medium.jpgServiceware: Die KI-native PlattformWas KI-Agenten im IT-Service Management und Autonomes Fahren gemeinsam haben, erfahren Sie in diesem Video.https://content.serviceware-se.com/hubfs/assets-branding/251129-serviceware-ki-native-plattform.mp4193nonohttps://content.serviceware-se.com/hubfs/230601-der-chatgpt-effekt-wie-ai-die-welt-erstmal-aber-den-customer-service-grundlegend-veraendert.mp4/medium.jpgDer ChatGPT-Effekt: Wie AI den Customer Service grundlegend verändertLive Talk mit Adrian Engelbrecht (Serviceware) und Prof. Dr. Peter Buxmann (TU Darmstadt) über Chancen und Risiken von KI, konkrete Einsatzmöglichkeiten im Service Management und die Frage, wie diese Technologien den Customer Service verändern.https://content.serviceware-se.com/hubfs/230601-der-chatgpt-effekt-wie-ai-die-welt-erstmal-aber-den-customer-service-grundlegend-veraendert.mp42816nonohttps://content.serviceware-se.com/hubfs/assets-itfm/260826-en-leadership-circle-ai-economics-dr-alexander-becker.mp4/medium.jpgLeadership Circle – AI Economics: Understanding the True Cost of AIDr. Alexander Becker, COO of Serviceware, and industry analyst Eveline Oehrlich discuss how CIOs can connect AI consumption, costs, and business outcomes, and improve financial governance.https://content.serviceware-se.com/hubfs/assets-itfm/260826-en-leadership-circle-ai-economics-dr-alexander-becker.mp41168nonohttps://content.serviceware-se.com/hubfs/assets-esm/260305-leadership-circle-service-management-neu-gedacht-ki-als-fundament-des-operating-models.mp4/medium.jpgLeadership Circle – Service Management neu gedacht: KI als Fundament des Operating ModelsIm Leadership Circle diskutieren wir strategische Fragen von IT-Führungskräften. Heute: Warum sich Service Management grundlegend verändert; Warum Service Management heute an strukturelle Grenzen stößt; Welche Herausforderungen moderne Serviceorganisationen wirklich ausbremsen; Warum KI im Service Management oft nicht die erwartete Wirkung entfaltet; Was KI-natives Service Management konkret verändert; Wie sich Service Management vom Prozessmodell zur aktiven Steuerung entwickelt.https://content.serviceware-se.com/hubfs/assets-esm/260305-leadership-circle-service-management-neu-gedacht-ki-als-fundament-des-operating-models.mp41302nonohttps://content.serviceware-se.com/hubfs/260421-vom-add-on-zur-steuerung-ki-natives-service-management-in-der-Praxis.mp4/medium.jpgLeadership Circle – Vom Add-on zur Steuerung: KI-natives Service Management in der PraxisIm Leadership Circle diskutieren wir strategische Fragen von IT-Führungskräften. Heute: was Kunden aktuell beim Einsatz von KI im Service Management erleben und wie KI-natives Service Management die Arbeitsweise von Serviceorganisationen 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Mann steht im Foyer eines großen Gebäudes und schaut glücklich auf ein iPadzufriedener-mann-mit-ipad-im-gebaeudefoyerhttps://content.serviceware-se.com/hubfs/case-studies/lbs-case-study.jpeglbs-case-studylbs-case-studyhttps://content.serviceware-se.com/hubfs/logos/white/innsbruck-airport-white.svginnsbruck-airport-whiteinnsbruck-airport-whitehttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptop2026-07-31https://serviceware-se.com/de/glossar/itsm2026-10-15https://serviceware-se.com/de/webinare/it-security/it-security-awareness-kampagnen-fuer-ihre-mitarbeiterhttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptophttps://content.serviceware-se.com/hubfs/henning-hanke-proofpoint.jpeghenning-hanke-proofpointhenning-hanke-proofpoint2026-07-31https://serviceware-se.com/nl/begrippenlijst/allocatiesleutel2026-10-15https://serviceware-se.com/en/blog/it-financial-management/serviceware-vs-nicus-software-itfm-comparedhttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptophttps://content.serviceware-se.com/hubfs/image-world/consulting/consulting-two-women-smiling-writing.webpconsulting-two-women-smiling-writingconsulting-two-women-smiling-writinghttps://content.serviceware-se.com/hubfs/image-world/square/financial/financial-man-with-financial-dashboard-three-monitors-square.webpfinancial-man-with-financial-dashboard-three-monitors-squarefinancial-man-with-financial-dashboard-three-monitors-squarehttps://content.serviceware-se.com/hubfs/events/gartner/gartner-it-symposium-2023-fabian-jennifer.pnggartner-it-symposium-2023-fabian-jennifergartner-it-symposium-2023-fabian-jenniferhttps://content.serviceware-se.com/hubfs/logos/serviceware-logos/cookie-rgb-gradient-zeromargin.svgServiceware 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Interview mit einer Serviceware Kollegin, die einen Quereinstieg in den IT-Vertrieb gemacht hat.Eine Serviceware-Kollegin berichtet von ihrem Quereinstieg in den IT-Vertrieb und davon, wie sie sich ohne vorherige Erfahrung in diesem Bereich entwickelt hat.https://content.serviceware-se.com/hubfs/interview-quereinstieg-keine-it-vertrieb-erfahrung.mp462nonohttps://content.serviceware-se.com/hubfs/kevser-boyacioglu.jpgkevser-boyacioglukevser-boyaciogluhttps://content.serviceware-se.com/hubfs/nefeli-patentali-recruiting-serviceware.pngNefeli Patentali, Senior Recruiter & HR Generalist at Serviceware.nefeli-patentali-recruiting-servicewarehttps://content.serviceware-se.com/hubfs/image-world/consulting/consulting-woman-and-men-smiling-pointing-to-laptop.webpconsulting-woman-and-men-smiling-pointing-to-laptopconsulting-woman-and-men-smiling-pointing-to-laptophttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptop2026-07-31https://serviceware-se.com/en/glossary/mpls2026-10-15https://serviceware-se.com/de/whitepaper/corporate-performance-management/barc-topical-survey-predictive-planning-and-forecasting-on-the-rise-hype-oder-realitaethttps://content.serviceware-se.com/hubfs/mockups/whitepaper-generic-mockup.webpServiceware whitepaper cover showing two smiling professionals in conversation, with the title “WHITEPAPER” and Serviceware logo in a business setting.whitepaper-generic-mockuphttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptop2026-07-31https://serviceware-se.com/en/events/the-service-desk-it-support-showhttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptophttps://content.serviceware-se.com/hubfs/profiles/edward-bass.jpgedward-bassedward-basshttps://content.serviceware-se.com/hubfs/events/gartner/2511-gartner-summit-1.webp2511-gartner-summit-12511-gartner-summit-1https://content.serviceware-se.com/hubfs/profiles/yunus-kasim.jpgPerson in a white ribbed turtleneck and glasses, seated in a bright modern space with indoor plants, conveying calm and 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unterstützt KI im ITSM: Serviceware KI-Assistenz in AktionAuf Basis der KI-nativen Serviceware Plattform verbindet modernes IT Service Management KI-Agenten, Assistenz und Wissen zu einem intelligenten System. Im Video erklärt Oliver Goldapp, wie diese Technologien Routine automatisieren, Zusammenhänge erkennen und Serviceprozesse vorausschauend steuern.https://content.serviceware-se.com/hubfs/assets-esm/ki-assistenz-itsm-oliver-goldapp.mp4112nonohttps://content.serviceware-se.com/hubfs/ki-assistenz-im-itsm-oliver-goldapp.pngki-assistenz-im-itsm-oliver-goldappki-assistenz-im-itsm-oliver-goldapphttps://content.serviceware-se.com/hubfs/image-world/old_image-world/esm/esm-people-man-woman-smiling-desk-conversation-work-environment.webpesm-people-man-woman-smiling-desk-conversation-work-environmentesm-people-man-woman-smiling-desk-conversation-work-environmenthttps://content.serviceware-se.com/hubfs/company/2511-forrester-wave-enterprise-service-management-platforms.jpgThe Forrester Wave (TM) Enterprise Service Management Platforms. Serviceware is a Strong 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