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unterstützt KI im ITSM: Serviceware KI-Assistenz in AktionAuf Basis der KI-nativen Serviceware Plattform verbindet modernes IT Service Management KI-Agenten, Assistenz und Wissen zu einem intelligenten System. Im Video erklärt Oliver Goldapp, wie diese Technologien Routine automatisieren, Zusammenhänge erkennen und Serviceprozesse vorausschauend steuern.https://content.serviceware-se.com/hubfs/assets-esm/ki-assistenz-itsm-oliver-goldapp.mp4112nonohttps://content.serviceware-se.com/hubfs/icons/png/radar-server.pngradar-serverradar-serverhttps://content.serviceware-se.com/hubfs/profiles/matthias-kreft-reisebank-square.webpmatthias-kreft-reisebank-squarematthias-kreft-reisebank-squarehttps://content.serviceware-se.com/hubfs/webinar-teasers/webinar-christoph-tilsner-orange.jpgChristoph Tilsnerwebinar-christoph-tilsner-orangehttps://content.serviceware-se.com/hubfs/profiles/stefan-ueblacker-gfo.jpgStefan Ueblacker GFOstefan-ueblacker-gfohttps://content.serviceware-se.com/hubfs/solutions/screenshots/itsm/itsm-time-reduction-ai-de.webpitsm-time-reduction-ai-deitsm-time-reduction-ai-dehttps://content.serviceware-se.com/hubfs/icons/late-dusk/map-germany-blue-outline.svgmap-germany-blue-outlinemap-germany-blue-outlinehttps://content.serviceware-se.com/hubfs/gerd-zumkeller-landkreis-rastatt.jpggerd-zumkeller-landkreis-rastattgerd-zumkeller-landkreis-rastatthttps://content.serviceware-se.com/hubfs/company/2511-forrester-wave-enterprise-service-management-platforms.jpgThe Forrester Wave (TM) Enterprise Service Management Platforms. Serviceware is a Strong Performer.2511-forrester-wave-enterprise-service-management-platformshttps://content.serviceware-se.com/hubfs/image-world/esm/itsm/esm-itsm-man-looking-at-code-thinking-serious.webpesm-itsm-man-looking-at-code-thinking-seriousesm-itsm-man-looking-at-code-thinking-serioushttps://content.serviceware-se.com/hubfs/webinar-teasers/webinar-christoph-tilsner-oliver-goldapp-grey.jpgChristoph Tilsner and Oliver Goldappwebinar-christoph-tilsner-oliver-goldapp-greyhttps://content.serviceware-se.com/hubfs/image-world/old_image-world/esm/esm-people-man-woman-smiling-desk-conversation-work-environment.webpesm-people-man-woman-smiling-desk-conversation-work-environmentesm-people-man-woman-smiling-desk-conversation-work-environmenthttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptophttps://content.serviceware-se.com/hubfs/icons/png/person-lock.pngperson-lockperson-lockhttps://content.serviceware-se.com/hubfs/webinar-teasers/webinar-oliver-goldapp-hendrik-buske-grey.jpgwebinar-oliver-goldapp-hendrik-buske-greywebinar-oliver-goldapp-hendrik-buske-greyhttps://content.serviceware-se.com/hubfs/ki-assistenz-im-itsm-oliver-goldapp.pngki-assistenz-im-itsm-oliver-goldappki-assistenz-im-itsm-oliver-goldapphttps://content.serviceware-se.com/hubfs/icons/png/clipboard-checkmark.pngclipboard-checkmarkclipboard-checkmark2026-07-22https://serviceware-se.com/en/news/tu-darmstadt-cooperate-artificial-intelligencehttps://content.serviceware-se.com/hubfs/profiles/joerg-wassink.jpgjoerg-wassinkjoerg-wassinkhttps://content.serviceware-se.com/hubfs/serviceware-hq-idstein.jpgserviceware-hq-idsteinserviceware-hq-idsteinhttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptop2026-02-12https://serviceware-se.com/nl/case-studieshttps://content.serviceware-se.com/hubfs/image-world/esm/healthcare/esm-healthcare-man-and-woman-in-laboratory-looking-at-microscope.webpesmhealthcaremanandwomaninlaboratorylookingatmicroscopeesmhealthcaremanandwomaninlaboratorylookingatmicroscopehttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancialwomansmilingwithlaptopfinancialwomansmilingwithlaptop2026-02-13https://serviceware-se.com/de/presse/release-serviceware-financial-62-technology-business-management-tbmhttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptophttps://content.serviceware-se.com/hubfs/profiles/joerg-wassink.jpgjoerg-wassinkjoerg-wassinkhttps://content.serviceware-se.com/hubfs/serviceware-hq-idstein.jpgserviceware-hq-idsteinserviceware-hq-idstein2026-02-27https://serviceware-se.com/en/blog/why-cost-modeling-is-foundational-to-it-financehttps://content.serviceware-se.com/hubfs/image-world/square/financial/financial-man-with-laptop-and-documents-serious-square.webpMan in a business casual suit looking at a piece of paper infront of his laptop.financial-man-with-laptop-and-documents-serious-squarehttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptophttps://content.serviceware-se.com/hubfs/profiles/thanh-hai-nguyen.webpthanh-hai-nguyenthanh-hai-nguyenhttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-and-man-walking-outside-discussing-tablet.webpBusiness professionals walking outside a modern office building, discussing work while reviewing a 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Mann steht im Foyer eines großen Gebäudes und schaut glücklich auf ein iPadzufriedener-mann-mit-ipad-im-gebaeudefoyer2026-02-12https://serviceware-se.com/de/blog/wie-szenario-planung-ihr-itfm-revolutionieren-kannhttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptophttps://content.serviceware-se.com/hubfs/image-world/square/financial/financial-woman-and-man-walking-outside-discussing-tablet-square.webpfinancial woman and man walking outside discussing tabletfinancial-woman-and-man-walking-outside-discussing-tablet-squarehttps://content.serviceware-se.com/hubfs/scenario-planning-de.pngscenario-planning-descenario-planning-dehttps://content.serviceware-se.com/hubfs/image-world/old_image-world/financial/financial-woman-standing-server-tablet-it-work-environment.webpfinancial-woman-standing-server-tablet-it-work-environmentfinancial-woman-standing-server-tablet-it-work-environmenthttps://content.serviceware-se.com/hubfs/assets-itfm/forrester-wave-it-financial-management-software-q2-2026-graphic.webpForrester Wave IT Financial Management 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Forrester Wave (TM) Enterprise Service Management Platforms. Serviceware is a Strong Performer.2511-forrester-wave-enterprise-service-management-platformshttps://content.serviceware-se.com/hubfs/solutions/screenshots/itsm/service-catalog-hardware-de.webpservice-catalog-hardware-deservice-catalog-hardware-dehttps://content.serviceware-se.com/hubfs/icons/late-dusk/map-germany-blue-outline.svgmap-germany-blue-outlinemap-germany-blue-outlinehttps://content.serviceware-se.com/hubfs/image-world/esm/customer-service/esm-customer-service-man-headset-gesturing-to-monitor.webpesm-customer-service-man-headset-gesturing-to-monitoresm-customer-service-man-headset-gesturing-to-monitorhttps://content.serviceware-se.com/hubfs/solutions/screenshots/itsm/itsm-time-reduction-ai-de.webpitsm-time-reduction-ai-deitsm-time-reduction-ai-dehttps://content.serviceware-se.com/hubfs/icons/late-dusk/target-bullseye.svgtarget-bullseyetarget-bullseyehttps://content.serviceware-se.com/hubfs/icons/png/clipboard-checkmark.pngclipboard-checkmarkclipboard-checkmarkhttps://content.serviceware-se.com/hubfs/icons/png/radar-server.pngradar-serverradar-serverhttps://content.serviceware-se.com/hubfs/icons/late-dusk/magnifying-glass.svgmagnifying-glassmagnifying-glass2026-07-22https://serviceware-se.com/de/blog/vectra-ai-erneut-fuehrend-im-bereich-ndrhttps://content.serviceware-se.com/hubfs/image-world/old_image-world/cyber-security/cyber-security-woman-using-tablet-standing-server-room-work-environment.webpcyber-security-woman-using-tablet-standing-server-room-work-environmentcyber-security-woman-using-tablet-standing-server-room-work-environmenthttps://content.serviceware-se.com/hubfs/serviceware-logo-cookie.pngserviceware-logo-cookieserviceware-logo-cookiehttps://content.serviceware-se.com/hubfs/image-world/cyber-security/cyber-security-close-up-of-man-with-coding-reflection-in-glasses.webpClose 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glasses.cyber-security-close-up-of-man-with-coding-reflection-in-glasseshttps://content.serviceware-se.com/hubfs/vectra-ai-platform.svgvectra-ai-platformvectra-ai-platformhttps://content.serviceware-se.com/hubfs/image-world/cyber-security/cyber-security-two-men-walking-in-server-room-gesturing.webpcyber-security-two-men-walking-in-server-room-gesturingcyber-security-two-men-walking-in-server-room-gesturinghttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptophttps://content.serviceware-se.com/hubfs/image-world/cyber-security/cyber-security-woman-with-tablet-in-server-room-serious.webpcyber-security-woman-with-tablet-in-server-room-seriouscyber-security-woman-with-tablet-in-server-room-serious2026-06-25https://serviceware-se.com/de/glossar/prozessautomatisierung-im-itsm2026-07-17https://serviceware-se.com/de/unternehmen/partner/pure-storagehttps://content.serviceware-se.com/hubfs/logos/serviceware-logos/cookie-rgb-gradient-zeromargin.svgServicewarelogocookiergbgradientzeromarginhttps://content.serviceware-se.com/hubfs/shutterstock/laechelnder-mann-draussen-mit-smartphone.jpgMannunterwegsimFreienderaufseinHandyblicktunddabeilächeltlaechelndermanndraussenmitsmartphonehttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancialwomansmilingwithlaptopfinancialwomansmilingwithlaptop2026-03-04https://serviceware-se.com/de/referenzen/css-versicherunghttps://content.serviceware-se.com/hubfs/image-world/financial/financial-woman-smiling-with-laptop.webpfinancial-woman-smiling-with-laptopfinancial-woman-smiling-with-laptophttps://content.serviceware-se.com/hubfs/shutterstock/zufriedener-mann-mit-ipad-im-gebaeudefoyer.jpgEin 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