Serviceware – your partner for managed services

Work hand-in-hand with experienced strategists, technical experts and practical technicians to steer your Serviceware towards long-term success.

The longstanding experience and expert knowledge of Serviceware ensures you benefit from unique advice – from strategies and business models or the implementation of your software platform through to continuous support after the go-live.

What are Managed Services?

Managed services are defined IT services that a managed services provider undertakes for its customer. These are not one-off, but recurring services that are provided over a certain period of time. This is predominantly done remotely, as in the case of cloud and IT security services, for example.

 

Benefits of Managed Services

✓ More time for projects

Since you outsource individual areas of IT with the help of managed services, you can create more time for projects. This is because routine activities in particular, which take up a lot of time, no longer have to be handled by your own employees. They can concentrate fully on internal projects.

✓ You stay in control

Compared to traditional IT outsourcing, where you outsource your entire IT to a service provider, with managed services you only hand over sub-areas. This means that all your assets remain within your company. On the one hand, this means that you don't have to cut jobs. On the other hand, you decide yourself which IT services you outsource and thus make yourself less dependent.

✓ Preventive action

The managed services provider plans and acts with foresight. With the help of monitoring functions, problems are solved before they occur. As a result, you avoid risks and disruptions in your operations and improve IT stability in your company.

 

Serviceware Professional Services

Business people icon.

Cloud & Managed Services
Reliable systems - on premise or in the cloud

Data cloud.

Managed Services
Reliable systems - on premise or in the cloud

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Support Service
Fast, competent answers to all questions

We are happy to support you with:

  • Strategic consulting to optimize processes and services
     
  • Modelling service processes with your specific departments
     
  • Project management (Prince2 certified, variable methods such as multiphase models or agile project approaches)
     
  • Concept formulation and implementation of your service management solution
     
  • Continuous further development of your Serviceware processes and systems
     
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Serviceware Managed Services for your cloud or on-premise solution

Utilize the Serviceware Managed Services to take the strain of system operation off your IT experts. Managed Services offers you a comprehensive program of standardized services for system operation.

The spectrum ranges from regular health checks (to safeguard system stability and quickly identify risks) to complete solution operation in the cloud. Find out about these services and put together the right package for you. We would be glad to advise you on the ideal solution.

Kirchliche Versorgungskassen. VK|PB. K|ZVK.

I’m really impressed by the huge saving in time and resources thanks to Managed Services. 

Tim Schönnagel
IT Project Manager, Church Pension Funds KZVK/VKPB

Unsere Leistungen als Ihr Partner für Managed Services

✓ Solution Management Service

Operation of your Serviceware solution (for on-premise/in-house operation)
 

✓ System Check Service

Proactive monthly/quarterly analysis of your environment by an experienced Serviceware specialist
 

✓ Private Cloud

Hosting and operating your individual Servicewar environment within our data center in Germany
 

✓ 24/7 System Critical Support Service

Extend our basic support hours (Mon-Fri 7:00 am to 8:00 pm) to 24x7 support! (7 days a week, 24 hours a day, 365 days a year)

 

Man in data center in front of a server tower.

Serviceware Support Services

Rapid availability, correct contact partners and reliable answers are key in service. Especially for people who provide services themselves.

Our service team is there for you to make sure your Serviceware system always stays productive.

Deutsche Flugsicherung Logo.

The technical support for Serviceware is excellent and provides very good quality even during the feasibility validation.

Dr. Jörg Kundler
Head of IT Services, Deutsche Flugsicherung

The Serviceware support is available for you

  • By phone Monday to Friday 7:00 am to 8:00 pm
     
  • By mail
     
  • And around the clock in the Serviceware Portal
     
ITSM: IT Service Management Call Center.
Service center staff with headsets.

Do you need extended support services? If so, the 24/7 System Critical Support Service is your solution

  • Extended support times, 24 hours a day, 7 days a week
     
  • Customized services possible
     
  • Special service level agreements