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Managing the Cost of IT Spend in Manufacturing

How do you get a clear view of business value vs costs incurred, when considering legacy systems and digital transformation, new often misaligned technology and departmental silos (often hiding shadow IT)?

Enterprise reporting with Serviceware Performance at Vector Foiltec

World market leader in ETFE systems Vector Foiltec relies on Serviceware Performance for its project management and controlling.

Cloud costs under control? How to integrate your cloud services into your cost model

Cloud costs are rising yearly and are increasingly substituting companies' own infrastructure and on-premise landscape.
Due to the high flexibility, scalability, complex billing models and often decentralized procurement, financial management faces new IT requirements for IT finance and IT controlling.

What's new? Serviceware Knowledge 5.49!

The new version of Serviceware Knowledge 5.49 (SABIO) will be released soon!

In advance, we will present all important innovations to you!

Draw from our expertise and make the most of your Serviceware Knowledge system!
Our colleague from the presales team will present the new functions and optimizations to you.
Afterwards, she will be happy to answer all your questions.

Ratiodata coordinates IT services on one platform

As an IT system house, specialising in companies in the finance and healthcare sectors, Ratiodata supports its customers with holistic IT services. An important part of their nationwide managed and field services concerns secure system operation and reliable support for customer enquiries. With Serviceware, the company has created a uniform service management platform for customer service and its extensive IT processes.

Excellent customer service through central knowledge management

As a customer service agent at DPDHL, you want all the pieces of information available exactly when and where you need them. Deutsche Post and Parcel Service has bundled all information related to customer service in their central knowledge platform "MEINWISSEN" using Serviceware Knowledge. Thanks to the new browser integration, customer service can now use content more easily.

Service-oriented IT Management at ZF Friedrichshafen

The IT of ZF is marked by complex structures in a growing organisation with many different requirements. The technology group makes massive investments in digital transformation. The IT department supports this corporate goal with services which are consistently oriented towards the business needs.

Using the Serviceware platform, the central IT service team manages the offering, makes it accessible on a worldwide basis, builds it on a usage basis and identifies potentials for sustainable cost savings.

Define, analyze and optimize business services based on their significance

All services and products in the service catalog, whether HR, IT, Finance or Legal, are certainly there for a good reason. Each one of them has a particular significance to the customers. Nevertheless, each service is different from the other when it comes to bringing value to the company. Some services are more critical than others. 

So, how do you know which one brings more value?

The Serviceware platform provides the necessary transparency to easily measure the success and impact of each one of those services. 

Green IT Serviceware Innovation Lab - a glimpse to the future

Sustainability is on everyone's lips. Many companies are already pursuing becoming CO2-neutral between 2030 and 2045.

IT organizations must also contribute and become CO2-neutral in the medium term. How can this be achieved without detailed transparency of the current organizations' situation, including their Go Green initiatives and the CO2-emissions services?

The development of a CO2 analysis has started at Serviceware.

Equipped for the transformation in Digital Finance

The finance sector is facing new challenges

When crisis mode becomes the norm, traditional methods and technologies are no longer enough. Companies must renew the shaping of the future in the form of planning and forecasting more frequently and in even shorter cycles.

There are few resources available for this at the management level and in the specialist departments. Controlling already has a variety of additional tasks with its coordinating function.

Artificial Intelligence (AI) and Machine Learning (ML),used correctly, have the potential to bridge the gap between greatly increased planning needs and reduced resource availability.

How can you manage these challenges? With the right tool and the experts at your side, AI technology can become a success factor for your company.

Transfer Pricing

The importance of transfer pricing regulations for tax purposes is increasing. Globalization, the discussion on tax avoidance and initiatives of the OECD (BEPS) as well as of the EU are increasing the complexity.

Today, finance and tax managers cite transfer prices and their documentation as a key priority which presents a significant risk potential for companies in case of not meeting the regulatory compliance.

How can you moderate business requirements and tax regulations using a simple method? A critical success factor here is a holistic approach.

Data to Dashboard: Creating reports with integrated Microsoft Power BI

The white paper answers some of the most urgent questions of CFOs and CIO:

How is my digital transformation going overall? 

Where are the revenue/expenses around each service? And how do I get a holistic overview of all the digital transformation initiatives?

Which stakeholder is consuming which services?

Simple forecasting with AI/machine learning for a successful corporate performance management

Conventional business planning is time-consuming and often inaccurate.
By using AI/machine learning you can leverage existing business data to make your planning faster and more precise.

The CMDB: Success factors and top trends for 2022

What values are generated the introduction of a configuration management database (CMDB)? How does the CMDB work in a modern IT Service Management (ITSM)? - Read more 

Why multi-dimensional databases are irreplaceable

Read more about the characteristics of OLAP systems, user requirements and degree of fulfilment provided by the alternatives in our free whitepaper.

Successful Business Management with Corporate Performance Management

Read more about how to use Corporate Performance Management (CPM) and Extended Planning & Analysis (xP&A) to create agile control cycles and streamline critical planning, reporting, analysis and simulation processes in our free whitepaper.

IT Change Management according to ITIL

Roles and responsibilities in the ITSM change management process, goals, the 7 Rs, and differences between ITIL v3 and v4 – to keep you on top of things in ITSM.

Building profitable Business Cases for Cloud and Hybrid Cloud spend and service optimization with IT Financial Management Featuring Forrester

Now more than ever enterprises need trust that their expenditures on IT are being made in line with their digital destiny. In order to make a business case for the cloud, technology decision makers must have visibility and transparency with respect to the tradeoffs inherent in funding choices.

This would have traditionally entailed IT financial management (ITFM) or Technology Business Management (TBM), whether implemented in spreadsheets or purpose-built solutions. 

Serviceware and Alte Leipziger: Achieving innovation through cooperation based on trust and partnership

Together with Serviceware the ALH Group takes another innovative step by integrating a digital self service chatbot into their customer communication/service system to therefore make communication faster and easier.

Serviceware Performance receives 34 top-ranks in BARC's The Planning Survey 22!

Serviceware strengthens its position as an effective planning and analytics vendor.

Maximize your Microsoft Power BI with Serviceware Performance AL

Learn more about Serviceware Performance AL and the great combination with Microsoft Power BI in our live webinar.

Get more insightful Microsoft Power BI dashboards with the addition of advanced Serviceware Performance Analytics

Get to know how Microsoft Power BI fits into the analytics landscape and why it's worth adding Serviceware Performance AL.

Forrester - Create A Business Case For Your Hybrid Cloud Strategy

Find out how you can incorporate a full view of the benefits of cloud for your business in this free report.

Message for the C-Suite, Part 4: Serviceware - The Missing Link in the New Chain

How can you save costs on your IT budget without impacting service? Read our summary of the Forrester Total Economic Impact Study into Serviceware Financial.

Message for the C-Suite, Part 1: Treadmill of Business Transformation

Why a 'service' orientation view on your business is a critical and compelling component to the future sustained success of the enterprise.

Message for the C-Suite, Part 2: The Four Major Areas of Operability

How could we improve the quality of our execution and provide our customers with an outstanding experience, whilst freeing up budget to finance innovation and creativity?

Industry 5.0: why manufacturers need accurate cost data

Digital investments alone are not enough to meet the next normal’s needs. Thriving in the next normal will require strategic decision making that can only be achieved through cost visibility and effective cost management.

“Knowledge management always has time” - Serviceware Knowledge at BGV

The insurance group BGV Badische Versicherungen (BGV) offers insurance cover for private, corporate and munici¬pal customers all over Germany. This also includes a comprehensive customer service around the BGV insurance policies. The necessary knowledge for a quick and reliable dealing with all customer requests is made available by BGV to its employees through Serviceware Knowledge.

DFH Case Study

DFH ensures smooth service processes via a Serviceware solution for Customer Service Management (CSM)