helpLine is now called Serviceware Processes

Serviceware now has a new name for the software solutions of the ESM platform.

Learn more about helpLine – or just...


Surely you can get more out of helpLine, right? We’ve thought of that and made it the central process platform for our Serviceware Enterprise Service Platform.
That means helpline is now called Serviceware Processes – because together we can make it do more.

Frank Zwick

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Enterprise Service Management Platform

helpLine is in good company, being a part of the Serviceware Enterprise Service Management Platform. Five software solutions addressing specific service centers and critical business needs, working either tightly integrated or independent from each other. Learn more:

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Automate shared service management with Serviceware Processes

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Gain transparency and control on shared service financials with Serviceware Financial

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Plan, monitor, and analyze financial performance with Serviceware Performance

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Optimize field service efficiency for mobile teams with Serviceware Resources

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Implement corporate knowledge management with Serviceware Knowledge