Technology Business Management (TBM)

Serviceware Financial

Companies could save tens of millions with the help of Serviceware Financial, our enterprise-wide financial management solution. It has the capability to create virtually infinite budgeting scenarios, so you can create as much cost transparency as you need. See how.

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Serviceware Financial 6.0 Release.

Revolutionize your collaborative planning of corporate IT and Shared Services with this game changer of an ITFM software update!

Benefits of Serviceware Financial

Single Source of Truth

You’re under pressure to save costs, while accelerating digital initiatives and improving customer experiences. To make the right financial decisions, you need to be sure that the facts you’re given are reliable. Serviceware delivers certainty to Technology Business Management by providing you with a single source of truth.

Save money on IT costs

Control costs so you can plan better on future spend, as well as leaving something back for bonuses when you achieve your most cost-effective year to date.

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Automate your financial management process

Increase your department productivity by replacing the manual process, freeing up time to focus on valuable work. Remove the headache of a manual month-end process and replace it with an updated, automated one.

Learn about the benefits of ITFM tools and IT cost transparency. Clarify and communicate business costs to all stakeholders.
Better understand all IT costs

Provide transparent costs across the business that are easy to understand, and give everyone clear visibility and an accurate picture of usage.

Demand management

Remain accountable and ensure that costs become controllable.

Mitigate risk

Make business decisions based on facts and remove the personal risk.


What IT executives say

"Serviceware Financial is the technical basis for Volkswagen Group’s IT Service Catalog and essential for group-wide cost allocation and IT service charging."

Steinar Páll Landrø
IT Service Portfolio Steering, Volkswagen Group

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“Serviceware Financial is the only solution that enables me to map out multi-dimensional service value-creation chains. That’s exactly the transparency needed to allocate service costs and the cost drivers involved.”

Jens-Uwe Siems
Head of IT Service Management, ZF Group

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Blaues Logo der Firma ZF Friedrichshafen

Features of Serviceware Financial

Connect and Collaborate

Introducing The Digital Value Model, an enhanced cost model and best practice for TBM

The Serviceware Digital Value Model (DVM) is an enhanced cost model that includes best practice tables for data-mapping and effective reporting options. In summary, DVM helps you increase cost transparency and reduce costs. Especially in the area of cloud economics, the model helps avoid the typical ‘cloud-bill shock’ caused by uncontrolled, hidden SaaS adoption. It also supports the transformation of IT to an agile, product-oriented approach, through increased automation in service planning and provisioning.

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Approval and job monitoring options enhance productivity and planning quality

New approval and job monitoring enhancements meet the need for coordinated, cross-responsibility planning processes.

Financial information directly linked to Service portfolio to provide new insights

Serviceware Financial places special emphasis on interlocking different information levels between service information and financial information closely. These are presented clearly, to drive information-based decision-making further forward.

Cloud Cost Management and Cloud Economics

The latest version of Serviceware Financial, 6.3, offers Cloud Cost Management, enabling clients to keep track of both on-premises and cloud costs to help them monitor, control, plan and optimize all cost items in one application. This enables them to significantly reduce their cloud costs. It also provides seamless integration with VMware Aria CostTM powered by CloudHealth®, supporting all major public cloud vendors.


Case study

Palfinger were able to streamline their work time by implementing Serviceware Financial

Palfinger, a leading manufacturer of lifting solutions, introduced Serviceware Financial as a tool for their IT financial management. Today, they use the solution to manage more than 30 services for over 3000 employees.

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This will vary, depending on your specific requirements. However, in general we would estimate that 25-35% of the overall implementation effort will require your involvement as a customer. Typical activities that we need your involvement with include:

  • Participating in and contributing to design workshops
  • Providing access to data, e.g. cost data, consumption data, service catalog information
  • Technical assistance with integrations
  • Review and approval of the conceptual design, documentation and acceptance testing
  • Involvement in key user training sessions

Serviceware Financial can be deployed in the Serviceware Private Cloud or in a cloud provider of your choice (e.g. AWS, Adure, GCP). If required, Serviceware Financial can also be deployed on your premises. The key drivers of the SaaS fee are:

  • Annual spend that needs to be managed in the solution
  • Scope of functional requirements
  • Length of the committed term

Serviceware Financial is typically used by larger enterprises to help manage the associated level of complexity in IT and shared service costs. Whilst Serviceware is a German headquartered software company, we work with global organisations from a range of industries. Four of the seven largest German companies use Serviceware, including 17 of the DAX-40. See our case studies for more information about how we have helped these customers.

We take the ‘train the trainer’ approach as part of onboarding our customers, with the aim of enabling customers to become self-sufficient and confident with the solution. In addition to this, standard support is available between 7am-8pm CET Monday to Friday (excluding German Bank Holidays).

You can also take advantage of our Professional Services. Serviceware’s partner ecosystem includes 50+ companies around the world. These consulting firms, resellers, managed service providers and technology firms work with Serviceware to deliver outstanding business outcomes to clients through advisory, implementation, managed services or technology solutions.

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Get on the fast track to business value

Watch a self-service demo or book a live demo with our expert consultants today to see what our ITFM solution can do for you.

Serviceware Financial

Simulation and Cost Modeling

Gain insight into service cost modeling and simulation with a concrete application example: How to easily calculate and simulate changes in the composition of your services. What happens when new employees join and are added? To what extent does this affect the cost of services?

Serviceware Financial

Cloud Cost Management

See how you can easily identify potential savings, calculate the Total Cost of Ownership of your cloud and on-premises services, visualize the composition of services with the Visual Service Analyzer and create what-if analyses.