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Case Study
DPD iloxx
DPD iloxx replaced their intranet with Serviceware Knowledge to establish a Single Point of Truth.
Case Study
StepStone
StepStone introduced Serviceware Knowledge as Stepedia to replace traditional document filing systems.
Case Study
Complex IT controlling at KABEG
KABEG's goal was to implement a solution that could process large amounts of data and make the evaluation of budgets and processes as simple…
Case Study
Concept, consulting, implementation: Finding the right CMDB solution with SSC
Hapag-Lloyd AG is one of the world's leading liner shipping companies with approximately 14,000 employees at locations in 137 countries. It…
Case Study
CSS Insurance - personal and digital customer consulting
Swiss health insurer CSS understood early on that customer requirements have changed. In developing value-added offerings, the focus was…
Case Study
Commerzbank customer service
Customer service at Commerzbank uses Serviceware Knowledge to bring up the right information exactly when customer consultants need it.
Case Study
Viseca - A Smart Way to Data
Viseca Card Services SA is one of the largest Swiss issuers of credit and prepaid cards. Over the years, their reporting became more…
Case Study
Centralised management of IT services at the EOS group
With over 60 companies, the EOS Group is one of the leading providers of claims management in Europe. Within the group, EOS Technology…
Case Study
Deutsche Post DHL customer service
Deutsche Post and Parcel Service has bundled all information related to customer service in their central knowledge platform "MEINWISSEN"…
Case Study
Service-oriented IT Management at ZF Friedrichshafen
The IT of ZF is marked by complex structures in a growing organisation with many different requirements. The technology group makes massive…
Case Study
Enterprise reporting with Serviceware Performance at Vector Foiltec
World market leader in ETFE systems Vector Foiltec relies on Serviceware Performance for its project management and controlling.
Case Study
Telefónica - Reliable data for transparent decisions
Whether as an information provider through reporting services or as a tool for data analysis. For the telecommunications giant Telefónica,…
Case Study
BGV Badische Versicherungen (BGV)
BGV provides its employees with access to the essential knowledge needed for promptly and effectively addressing all customer requests…
Case Study
DFH Case Study
DFH ensures smooth service processes via a Serviceware solution for Customer Service Management (CSM)
Case Study
Serviceware Processes at Deutsche Flugsicherung GmbH
Serviceware Processes helps them to handle the necessary documentation processes efficiently.
Case Study
UVEX - Efficiently steering value oriented growth
Customer benefits and competitiveness are at the forefront of the Fürth-based family company uvex, where they form the basis for value…
Case Study
LBS West implemented a central service system with Serviceware
The LBS service team now processes queries from all users more efficiently than before, provides automatic feedback and has reliable asset…
Case Study
PALFINGER reduces work time for IT cost settlement with Serviceware Financial
Palfinger now takes only 2 hours per month to do settlements, down from 1-2 days.
Case Study
FINVIS Business Services creates transparency for costs and services for their group-wide finance & accounting shared services
Finvis got rid of complicated Excel sheets and saved 3-4 weeks of time in planning rounds.