Serviceware SE honoured as market leader in the field of Technology Cost and Resource Management

  • Research in Action (RIA) elects Serviceware in a new study as market leader in the field of Technology Cost and Resource Management
  • Serviceware is the number 1 in customer satisfaction with a recommendation value of 96 %
  • Serviceware leaves international competitors behind
  • Best ratings for value for money and breadth of the solution portfolio

Bad Camberg, 4 December 2020 Serviceware SE (“Serviceware”, ISIN DE000A2G8X31) has been honoured for its software solutions in the field of Technology Cost and Resource Management. In the study “Vendor Selection Matrix Technology Cost & Resource Optimization - Top Global-Vendors 2020“, conducted for the first time by the renowned and independent research and consulting company Research In Action, Serviceware reached the first place right away and is listed by RIA as the international market leader. In the overall ranking Serviceware was able to leave internationally relevant competitors like the US competitors Apptio or ServiceNow behind.

The overall rating is based on the judgment of industry analysts and the assessment of around 1,500 international decision-makers from companies of different industries and sizes. The study emphasized, more particularly, the breadth and depth of the Serviceware portfolio as well as the outstanding recommendation index of 96%. The unique Serviceware Enterprise Service Management platform covers the areas Technology Cost and Resource Management by the solutions Serviceware Financial and Serviceware Performance (part of the Serviceware platform since the take-over of cubus AG in 2019). Serviceware Financial is a leading software solution for the financial management of IT and Shared Services and helps companies to reach optimum cost transparency with a structured service catalogue and almost unlimited budgeting scenarios, amongst others. Serviceware Performance, the module for corporate planning and management, offers customers diverse functions for planning, analysis and reporting in all areas of corporate management as well as a continuous and consistent analysis and reporting possibility on a central database from one data source.

The RIA study confirms that Serviceware has an above-growth in the financial management of IT services, an outstanding value for money as well as an excellent customer satisfaction. In July 2020 Serviceware already announced the gaining of a leading food group from Scandinavia as a new customer and in April 2020 it reported about the conclusion of the so far largest individual contract in the company’s history with a German DAX company.

The RIA Study “Vendor Selection Matrix Technology Cost & Resource Optimization” can be found here.

About Serviceware

Serviceware is one of the leading providers of software solutions for the digitization and automation of service processes (Enterprise Service Management), enabling companies to increase service quality and efficiently manage service costs.

The core of the portfolio is the Serviceware platform which includes the software solutions Serviceware Processes (helpLine), Serviceware Financial (anafee), Serviceware Resources (Careware), Serviceware Knowledge (SABIO) and Serviceware Performance (cubus outperform). All solutions can be integrated but can also be used independently of each other.

Serviceware supports customers from delivering strategic consulting over defining service strategies all the way to implementation with the Serviceware platform. In addition, we offer the infrastructure solutions and managed services necessary for operation. 

Serviceware has more than 900 customers worldwide from various business sectors; among these are four out of the seven largest German and 15 out of DAX 30 companies. The Serviceware headquarters are located in Bad Camberg, Germany and the Company has over 480 employees at 14 national and international locations. For more information visit

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