Serviceware SE: Covid-19 pandemic boosts demand for planning software for medical test centres

Bad Camberg, August 27th, 2020.  Serviceware SE ("Serviceware", ISIN DE000A2G8X31) records – also driven by the Covid-19 pandemic – an increasing demand for the new scheduling tool for medical centres, test centres and laboratories, only a few months after its market launch. The tool is part of the Serviceware module “Serviceware Resources”. In the Netherlands already five medical establishments have meanwhile decided in favour of the use of the Serviceware scheduling tool. Promising talks are currently taking place with further institutions. The customers gained so far will already manage a six-digit number of appointments per month.

With the planning tool visitor capacities in the medical institutions can be managed in such a way that social contacts can be minimised. Consequently, the Serviceware planning tool can make a contribution to the containment of the Covid-19 pandemic. Moreover, the solution, which is based on a module of the Serviceware Enterprise Service Management platform, provides an improved overview of the daily routine in the laboratories and medical centres and makes it easier for patients to get an appointment using a self-service portal. Fortunately, Serviceware has succeeded with the new tool to achieve, in addition, cross-selling success with other service offers of the Group.

About Serviceware

Serviceware is one of the leading providers of software solutions for the digitization and automation of service processes (Enterprise Service Management), enabling companies to increase service quality and efficiently manage service costs.

The core of the portfolio is the Serviceware platform which includes the software solutions Serviceware Processes (helpLine), Serviceware Financial (anafee), Serviceware Resources (Careware), Serviceware Knowledge (SABIO) and Serviceware Performance (cubus outperform). All solutions can be integrated but can also be used independently of each other.

Serviceware supports customers from delivering strategic consulting over defining service strategies all the way to implementation with the Serviceware platform. In addition, we offer the infrastructure solutions and managed services necessary for operation. 

Serviceware has more than 900 customers worldwide from various business sectors; among these are four out of the seven largest German and 12 out of DAX 30 companies. The Serviceware headquarters are located in Bad Camberg, Germany and the Company has over 480 employees at 14 national and international locations. For more information visit

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