Bad Camberg, 23 October 2020. Serviceware SE (“Serviceware”, ISIN DE000A2G8X31) is able to report about successful nine months of fiscal 2019/2020 (1 December to 31 August) despite the economic downturn due to the uncertainties caused by the Covid-19 pandemic. During the period under review, Serviceware has been able to reach important strategic goals in all areas of its expansion strategy and set the course for long-term corporate growth. The operating success is reflected by the positive business numbers. Total sales revenues rose during the first nine months by 10.4% from EUR 47.7 million to EUR 52.7 million. A focus of the business activity was on the further extension of SaaS/Service. In this segment sales revenues significantly increased by 40.1% to EUR 22.4 million after previously EUR 16.0 million. The share of SaaS/Service proceeds in the total sales revenues amounted to 42.5% durign the reporting period. On an EBIT level, EUR 3.8 million were invested within the framework of the programme for accelerated growth. The EBIT adjusted for the expenditure concerning the programme for the acceleration of growth amounted to EUR 2.5 million. During the prior year period the adjusted EBIT totalled EUR 4.1 million. The unadjusted EBIT amounted to EUR -1.2 million after previoiusly EUR -0.5 million.
Serviceware was also able to achieve success in the internationalisation and approaching of large customers and groups. During the reporting period the company succeeded in gaining a large number of customer projects. A DAX group decided, amongst others, just as an international food group in favour of the software solution Serviceware Financial. For a Swiss insurance group, Serviceware Knowledge was implemented whilst an internationally operating US investment bank introduced Serviceware Performance. Altogether Serviceware was able to gain 49 new customers for its unique modular Enterprise Service Management (ESM) platform during the first nine months.
During the first three quarters, Serviceware recorded a strong demand, more particularly, for the modules Serviceware Financial and Serviceware Performance. The demand for modules concerning quality optimisation remained slightly behind, as expected. Furthermore, Serviceware succeeded in leveraging further cross-selling potentials both for portfolio customers and also in the approach of new customers. In most cases the software solutions Serviceware Financial and Serviceware Performance were combined with one another.
Serviceware achieved further progress in the extension of the ESM platform, which was supplemented by the chat and messaging solutions of smoope. The integration of technolgoy and knowhow of the company into the Serviceware Group is developing on schedule. In perspective, it is planned to integrate smoope into the service process management of Serviceware Processes.
The Serviceware Centre of Excellence for AI (Artificial Intelligence), which has emerged from the co-operation with the Technical University Darmstadt, has in the meantime launched with “Solution Assistant” another Serviceware product. The “Solution Assistant” supports companies in the service process management and will be available as an additional component of Serviceware Processes. A first product from the Centre of Excellence for AI was presented in March 2020 with the “Content Creation Assistant”.
Against the backdrop of the positive business development during the first nine months, Serviceware is confident for the fourth quarter as well as the overall fiscal year 2019/2020 despite the restricted visibility because of the coronavirus pandemic. The growth course charted is to be continued and the very good market positioning is to be extended. In the long term Serviceware considers that it is well positioned for the future with its ESM platform. The driver of corporate growth is the trend towards digitalisation and cost transparency in service processes.
Serviceware is one of the leading providers of software solutions for the digitization and automation of service processes (Enterprise Service Management), enabling companies to increase service quality and efficiently manage service costs.
The core of the portfolio is the Serviceware platform which includes the software solutions Serviceware Processes (helpLine), Serviceware Financial (anafee), Serviceware Resources (Careware), Serviceware Knowledge (SABIO) and Serviceware Performance (cubus outperform). All solutions can be integrated but can also be used independently of each other.
Serviceware supports customers from delivering strategic consulting over defining service strategies all the way to implementation with the Serviceware platform. In addition, we offer the infrastructure solutions and managed services necessary for operation.
Serviceware has more than 900 customers worldwide from various business sectors; among these are four out of the seven largest German and 12 out of DAX 30 companies. The Serviceware headquarters are located in Bad Camberg, Germany and the Company has over 480 employees at 14 national and international locations. For more information visit wwww.serviceware-se.com.
Tel. +49(0) 69/905505-52