Serviceware enters into co-operation with TU Darmstadt in the field of Artificial Intelligence

Cooperation Serviceware SE and TU Darmstadt

  • Extensive cooperation and joint research on current issues of applied artificial intelligence 
  • Joint development of application opportunities for IT in the digital economy 
  • Additional impulses for the further development of the Serviceware Enterprise Service Management Platform


Bad Camberg, 12 September 2019

Serviceware SE and the Technical University (TU) Darmstadt have started cooperating on joint research in the field of artificial intelligence and have signed a corresponding cooperation agreement for this venture. 

The goal of this cooperation is to do research on current issues of artificial intelligence. Research results are supposed to help develop application opportunities for artificial intelligence in the digital economy. Under the direction of IT business engineer and AI expert Prof. Dr. Peter Buxmann, Serviceware and TU Darmstadt are planning the execution of joint studies on artificial intelligence. 


Scientific insights and concrete impulses for Serviceware’s product development  

Apart from general insights for the scientific community and the software industry, Serviceware expects to gain concrete impulses for the development of their integrated Enterprise Service Management (ESM) platform. In the future, the Serviceware Platform is meant to use artificial intelligence in tandem with their existing database to accelerate and optimize service processes and decisions. Even in the short term, AI will be able to help with the processing of routine tasks. One specific area of application would be the knowledge management module of the ESM developed by Serviceware’s subsidiary SABIO.


TU Darmstadt – Leaders in AI research  

TU Darmstadt is known for its excellent reputation in the field of artificial intelligence and internationally it is listed among the leading AI research facilities in Europe. The university stands out among other institutions in Germany and offers the necessary interdisciplinarity to optimally approach the potential of AI. Chancellor Angela Merkel once said that the TU Darmstadt is “a gem when it comes to questions of artificial intelligence.” 


AI as a key to the successful digitization of service processes

Dirk K. Martin, CEO and founder of Serviceware: “With the TU Darmstadt we have gained an excellent partner in the field of artificial intelligence. Combining research and practical implementation is essential to guarantee that the German software industry will play a shaping role internationally in approaching this huge topic. Of course, we are proud that the university chose our mid-sized software company as a partner for AI research. Looking into the future, this cooperation specifically and artificial intelligence in general will contribute to Serviceware consolidating its leading position in the digitization of service processes in Europe and will enable us to provide our customers with even more efficient software solutions.” 

Professor Dr. Hans Jürgen Prömel, president of the Technical University Darmstadt: “AI will impact workplaces and by extension service processes more and more in the future. The use of AI will significantly contribute to global growth effects. During this development, the synergy between science, industry, and politics is paramount, and our cooperation with Serviceware fits perfectly into this framework.” 


About Serviceware

Serviceware is one of the leading providers of software solutions for the digitization and automation of service processes (Enterprise Service Management), enabling companies to increase service quality and efficiently manage service costs.

The core of the portfolio is the Serviceware platform which includes the software solutions Serviceware Processes (helpLine), Serviceware Financial (anafee), Serviceware Resources (Careware), Serviceware Knowledge (SABIO) and Serviceware Performance (cubus outperform). All solutions can be integrated but can also be used independently of each other.

Serviceware supports customers from delivering strategic consulting over defining service strategies all the way to implementation with the Serviceware platform. In addition, we offer the infrastructure solutions and managed services necessary for operation. 

Serviceware has more than 900 customers worldwide from various business sectors; among these are four out of the seven largest German and 12 out of DAX 30 companies. The Serviceware headquarters are located in Bad Camberg, Germany and the Company has over 480 employees at 14 national and international locations. For more information visit

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