Serviceware accelerates expansion during the first 9 months of fiscal 2018/2019

Press Release

Serviceware accelerates expansion during the first 9 months of fiscal 2018/2019

  • Sales revenues plus 24.2 percent - SaaS revenues plus 58.9 percent
  • Adjusted EBIT plus 19.9 percent
  • Strong key account segment – first French key account gained through cubus
  • Deutsche Flugsicherung uses software on Serviceware basis in its air traffic control centers
  • Company on track to reach full-year forecast goals

Bad Camberg, 25 October 2019. Serviceware SE (“Serviceware”, ISIN DE000A2G8X31) reports highly successful nine months in the fiscal year of 2018/2019. During the first three quarters, (1 December to 31 August) important strategic goals were reached in all areas of the expansion strategy: the extension of the modular ESM (Enterprise Service Management) platform, the internationalization of the enterprise, and the stronger approach towards major customers. The strategic success is accompanied by positive business figures. During the reporting period, sales revenues increased by 24.2 percent compared to the prior year period to EUR 47.7 million. Consequently, the sales dynamics continued to grow versus the half-year (+21.3 percent). Organic growth as well as the acquisition of cubus AG and SABIO during the past quarters were equally acting as drivers of this progress. Sales in the field of Software as a Service (SaaS)/Service increased over-proportionately by 58.9 percent to EUR 16 million. The EBIT adjusted by the expenses of the program to accelerate the future growth improved by 19.9 percent to EUR 4.1 million.

Program for growth acceleration on schedule

To achieve its long-term growth objectives, Serviceware has used the funds from the IPO in 2018 to launch a program for the acceleration of future growth. During the first three quarters of fiscal 2018/2019, a total of EUR 4.6m was invested as scheduled and expensed on an EBIT level. This amount includes investments into internationalization, temporary integration costs within the framework of inorganic growth, and the orientation towards the strategic key account business as well as acquisition-related costs and amortizations. Taking into account these expenses, the unadjusted EBIT amounted to EUR -0.5m. Last year, it was EUR 2.2m.

ESM Platform extended, promising key account acquisition, further internationalization

During the reporting period, Serviceware has further extended its integrated and modular ESM platform through the acquisition of the business intelligence specialist cubus AG. The integration of cubus into the ESM platform as a new “Serviceware Performance” module went faster than expected. With this module, for the first time Serviceware was able to gain a key account in France during the third quarter of 2019. Said account is a large infrastructure company in the telecommunications sector, which has acquired an SaaS subscription for more than half a million licenses for the coming three years. During the reporting period, cubus has made a positive contribution to the group result of Serviceware. SABIO GmbH, taken over during the past year, has likewise fully met the expectations with the new “Serviceware Knowledge” module. After the integration has now been completed, SABIO, too, has made a positive contribution to the group result and increased sales revenues in a clear double-digit percentage range. Cross-selling activities have had a successful development: various SABIO customers are now using additional offers of the Serviceware platform. Moreover, Serviceware Knowledge has succeeded in acquiring a leading provider of infrastructure solutions in the capital market from Greece as a customer and during the third quarter, a globally leading online mail-order company was gained as a customer. The modules that were already part of the ESM platform also performed well: At Deutsche Flugsicherung the “New Daily Log” solution was put into operation based on Serviceware Processes (helpLine) for all air traffic control centers in Germany. During the reporting period, Serviceware succeeded in gaining altogether 115 new customers of which around two thirds decided in favor of the ESM platform. The business volume per new customer was significantly increased. In the field of Commercial, the deal size for new customers in Germany more than 50 percent above the prior year period.  

Cooperation with the Technical University of Darmstadt on Artificial Intelligence

During the third quarter, a far-reaching co-operation agreement in the field of Artificial Intelligence (AI) was entered into with the Technical University of Darmstadt. The goal is joint work and research on current issues in the field of Artificial Intelligence. The result of the research is to include possible applications of AI in the digital service processes as a whole, so that Serviceware customers can operate their digital service processes more cost effectively and efficiently. First concrete results for the Serviceware platform are still expected in the course of 2019.

Forecast corroborated

Based on the positive first three quarters of the fiscal year and the further improvement of its market position, Serviceware corroborates the positive forecast for the fiscal year as a whole.

Important ratios at a glance



01 December until


31 August


IFRS (in kEUR)







Sales revenues





24.2 %


thereof Service/SaaS





58.9 %


EBIT (adjusted)*





19.9 %


EBIT margin (adjusted) *

8.5 %


8.8 %

-0.3 %



Result after taxes (adjusted) *





3.2 %

  • For the earnings capacity of the Serviceware Group to remain comparable to prior years, the EBIT/EBITDA is adjusted for the expenses in conformity with the strategy, which was announced at the time of the IPO and implemented.


The 9-month report 2018/19 is available for download at


About Serviceware

Serviceware is one of the leading providers of software solutions for the digitization and automation of service processes (Enterprise Service Management), enabling companies to increase service quality and efficiently manage service costs.

The unique Serviceware Platform consists of the proprietary software solutions Serviceware Processes (helpLine), Serviceware Financial (anafee), Serviceware Resources (Careware), Serviceware Knowledge (SABIO) and Serviceware Performance (cubus). The solutions can be used as one integrated platform or independently from each other as stand-alone products.

Serviceware has more than 800 customers worldwide from various business sectors; among these are 9 DAX companies as well as 4 of the 7 biggest corporations in Germany. Serviceware’s headquarter is located in Bad Camberg, Germany and the company has over 450 employees. For more information visit


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