Idstein Another acknowledgment for the Serviceware Platform: Serviceware SE (“Serviceware”, ISIN DE000A2G8X31) has been recognized as one of only three “Leaders” in the field of IT Financial Management (ITFM) in the international report “The Forrester Wave™: IT Financial Management Software, Q2 2026” by the renowned US analyst firm Forrester Research — the highest rating given by Forrester. Serviceware received the second-highest scores in both the current offering and strategy categories. Already in November 2025, Forrester recognized Serviceware among providers for Enterprise Service Management in an international analysis, The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025 (see Corporate News from November 11, 2025).
Forrester Wave reports are published worldwide and are an essential analysis and evaluation tool in the technology and software industry, with high international visibility. This 2026 report identifies and evaluates the most significant ITFM providers, helping companies select a provider that meets their requirements. Wave reports provide a comprehensive overview of current market trends, innovations, and the providers that matter most, helping companies make informed decisions in the technology market. Inclusion in the report further increases Serviceware's global visibility and opens up additional potential.
Forrester’s report states: “Serviceware excels at budgeting, reporting/dashboarding, allocation/chargeback/showback, and TCO optimization. Its Digital Value Model enables users to allocate costs consistently from general ledger through services to business consumers, with an ability to separate cost and price at each level” concluding their take on Serviceware with: “Serviceware is best suited for large enterprises with complex service portfolios and advanced chargeback requirements.”
Dirk Martin, CEO of Serviceware: “We are pleased that Serviceware has been positioned as a Leader in this international evaluation. In our view, this recognition underlines the strength of our platform approach and the relevance of IT Financial Management for large enterprises seeking greater transparency, control, and efficiency in their IT spending.”
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