Idstein Strong business performance for Serviceware SE (“Serviceware,” ISIN DE000A2G8X31) in the first nine months of fiscal 2024/2025: The company achieved dynamic and profitable growth, continued the transformation of its business model from license-based to SaaS, and consistently executed its platform strategy. With the release of the AI Process Engine, Serviceware has heralded a new era in the automation of service processes. The company also recorded solid progress in expanding its international activities.
In the third quarter, Serviceware achieved new record levels in both total sales revenues and SaaS/Service revenues. Between June and August, revenues reached EUR 30.2 million, exceeding the EUR 30 million mark for the first time. Compared to total revenues of EUR 25.9 million in the prior-year period, this represents an increase of 16.6 percent. SaaS/Service revenues for Q3 amounted to EUR 22.5 million, up from EUR 18.0 million in the previous year (+25.0 percent). In Q3 EBITDA stood at EUR 1.7 million (prior year: EUR 1.2 million) and EBIT at EUR 0.7 million (prior year: EUR 0.1 million). Compared with the third quarter of the previous year, EBITDA and EBIT thus increased by approximately 45 percent and around 475 percent, respectively.
Over the first nine months, total sales revenues rose by 12.5 percent, from EUR 76.2 million to EUR 85.7 million. Growth in the SaaS/Service segment was again significantly disproportionate, rising by 28.5 percent from EUR 50.8 million to EUR 65.3 million. As a result, SaaS/Service revenues accounted for 76.1 percent of total revenues after the first three quarters, compared with 66.6 percent in the same period of the previous year.
Profitability also improved significantly on a nine-month basis. EBITDA increased by 29.6 percent, from EUR 2.8 million to EUR 3.6 million, while EBIT turned positive, from EUR -0.02 million to EUR +0.7 million. The order backlog, consisting primarily of the residual values of existing SaaS contracts recognized as contract liabilities, rose by 26.4 percent compared with the end of fiscal 2023/2024 to EUR 101.9 million. The strong increase in contract liabilities demonstrates that the transformation of the business model is working and is reflected in significantly rising revenues.
A growth driver for Serviceware is Artificial Intelligence (AI), which is already fully integrated across the Serviceware Platform. The Platform has been further enhanced, amongst others, with the AI Process Engine, an innovative AI-based process modeling software that enables the creation of processes and workflows within minutes. Leveraging its strong AI expertise, Serviceware was able to gain numerous new customers for its Platform and successfully implement projects at customers between December 2024 and August 2025. The company also made solid progress in the planned expansion of its international activities, with a well-filled and steadily growing project pipeline across Asia, Europe, and North America. In the United States, a major international food group will deploy the Serviceware Platform for IT Financial Management, while in Asia, a Fortune Global 500 company has selected Serviceware for its digital transformation initiatives. The company is also progressing as planned in France, where it recently established a dedicated sales presence. Serviceware is confident that it will achieve its first project wins in France in the near term. In addition, the international partner network was further expanded, and collaboration with existing partners was strengthened.
Based on the company’s very strong performance in the first nine months, Serviceware fully confirms its forecast for fiscal 2024/2025. The company expects revenue growth of between 5 percent and 15 percent for the full year, marking yet another record in sales revenues. EBITDA and EBIT are also expected to improve further compared with the previous year.
Dirk K. Martin, CEO of Serviceware: “We are very pleased with our performance in the first nine months. Serviceware has once again achieved record results and grows profitably. We are building on this strong momentum. By leveraging the vast potential of Artificial Intelligence, we are broadening the capabilities of our unique ESM Platform and making excellent progress in transforming our business model. Serviceware operates from a position of strength and is better positioned than ever to continue its profitable growth trajectory.”
The 9-Month Report 2024/2025 is available for download in the “Investor Relations” section.