Bad Camberg Serviceware SE ("Serviceware", ISIN DE000A2G8X31) records – also driven by the Covid-19 pandemic – an increasing demand for the new scheduling tool for medical centres, test centres and laboratories, only a few months after its market launch. The tool is part of the Serviceware module “Serviceware Resources”. In the Netherlands already five medical establishments have meanwhile decided in favour of the use of the Serviceware scheduling tool. Promising talks are currently taking place with further institutions. The customers gained so far will already manage a six-digit number of appointments per month.
With the planning tool visitor capacities in the medical institutions can be managed in such a way that social contacts can be minimised. Consequently, the Serviceware planning tool can make a contribution to the containment of the Covid-19 pandemic. Moreover, the solution, which is based on a module of the Serviceware Enterprise Service Management platform, provides an improved overview of the daily routine in the laboratories and medical centres and makes it easier for patients to get an appointment using a self-service portal. Fortunately, Serviceware has succeeded with the new tool to achieve, in addition, cross-selling success with other service offers of the Group.