Bad Camberg Serviceware SE (“Serviceware“, ISIN DE000A2G8X31) continues to consistently implement its growth strategy and has extended its ESM platform by adding Messaging and Chat functions. Serviceware had secured the technology of smoope for this purpose. The technology for the Messaging and Chat functions of smoope as well as the know-how of the company will in future be integrated into the Serviceware Group.
With smoope, Serviceware extends is unique modular ESM platform by adding a safe and smart communication solution and strengthens its market position in the rapidly growing worldwide Messaging area. smoope offers companies safe and intuitive Messaging and Chat solutions. The smoope Messaging and Chat functions can be seamlessly integrated into apps and existing websites. They allow companies to enter directly into contact with their users. Additional downloads or log-ins are not necessary. Moreover, smoope offers companies a solution for internal communication with the smoope collaboration platform. Employees can have a straightforward exchange In individual and group chats and solve tasks rapidly and effectively. In addition, the smoope communication solutions can be upgraded by adding features such as chatbots. In connection with the cooperation between Serviceware and the Technical University of Darmstadt in the field of Artificial Intelligence further potentials are available for the full automation of service processes.
Dirk K. Martin, CEO of Serviceware: “The integration of the smoope technology is another important step in view of the further development of our portfolio. Good service results from the direct interaction and communication with customers. Simple, personal and above all quick communication is a central aspect of service provision which has developed into a major success driver for companies. Messaging services enjoy a high accpetance across all age groups. With the solutions by smoope, companies retain control over customer interfaces and data and can develop a new form of customer loyalty. With smoope we greatly strengthen our market position in the field of Messaging.”