Idstein High-profile new customer acquisition for Serviceware SE (“Serviceware“, ISIN DE000A2G8X31): A Fortune 500 retailer with sales revenues in the mid double-digit multi-billion euro range and several hundred thousand employees worldwide has decided to use the Serviceware Financial platform module from the unique ESM platform from Serviceware. The software solution for the Financial Management of IT and Shared Services will be seamlessly integrated into the existing systems and processes of the new customer and will completely replace the previous proprietary solution. The SaaS contract has a term of at least 46 months.
Serviceware Financial offers the customer a future-proof solution which is continuously evolving and can be adapted to specific requirements. Numerous intelligent analysis tools and reporting options support the individual mapping of business and service models and the identification of cost drivers, enabling full cost transparency and reducing costs. Furthermore, Serviceware Financial has a standard cost model for Technology Business Management with best practice tables for data mapping. This allows the allocation of people-based management and planning processes, as well as the standardized identification of costs across different departments, ensuring a smooth cooperation between different functions.
Joe Wilson, Director Global Accounts at Serviceware: "One of the world's most well-known brands will rely on Serviceware software for the cost management of its service processes. This underpins our excellent market position and the performance of Serviceware Financial. This customer acquisition is further proof of the success of our internationalization strategy. Serviceware can support such established global corporations in the continuous improvement and efficiency enhancement of their digital service processes, just as we successfully accompany medium-sized companies on their way into the digital service world.”