Idstein Serviceware SE ("Serviceware", ISIN DE000A2G8X31) has won a leading German environmental services provider with international operations and several thousand employees as a customer. The company will use the AI-native Serviceware Platform for its IT Service Management (ITSM). The Serviceware Platform will replace the solutions currently used by the company from a US-based and a German competitor. The SaaS agreement has a minimum term of three years.
With the AI-native Serviceware Platform, the new customer gains access to a market-leading ITSM solution. It enables key ITSM processes to be seamlessly mapped on a single platform and, through numerous AI-powered automation capabilities, delivers significant efficiency gains, time and cost savings, and reduced workloads for employees. The company will also be able to configure and further develop processes, forms, and data models largely on its own, reducing its reliance on external service providers and improving its ability to adapt to future challenges. The use of the Serviceware Platform is expected to be extended to additional Enterprise Service Management and HR processes in the future.
Dirk Martin, CEO of Serviceware: “Our platform is the ideal basis for mapping all ITSM, ITFM, and ESM processes on a shared platform. This further strengthens our strong market position, including in direct comparison with competing solutions. Our strategic decision to redevelop major parts of our platform as AI-native is paying off. We are very pleased that another well-known company will use our AI-native Serviceware Platform both in Germany and at its international locations, further optimizing its ITSM environment with Serviceware.”