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Serviceware customer success stories

Find out how your business peers create value for their customers using our ITFM and ESM solutions.

IT Financial Management solutions

Stadtwerke Erfurt Group, SWE Digital GmbH

Serviceware Financial ensures proper calculation of services, target/actual comparisons throughout the year, and scenario analyses and business cases for strategic investment decisions.


With Serviceware Financial, Finvis got rid of complicated Excel sheets and saved 3-4 weeks of time in planning rounds.


We know what we've planned, we know what we've calculated, we know what we've charged. There is only one truth now and it exists on the Serviceware platform.


Budgeting IT services for all five clinics comes together in one place which ensures a clear overview of all processes.

ZF Friedrichshafen

At ZF Friedrichshafen new services or changes now go through a standardized process including an approval loop before they are entered into the catalog and become visible for the customer.


Palfinger stakeholders had trouble keeping up with numerous Excel sheets from various sources which all provided different, inconsistent numbers. Serviceware Financial provided the solution.

IT Service Management solutions


Strategic Service Consulting GmbH (SSC), a Serviceware company, assisted Hapag-Lloyd AG in defining and implementing a Configuration Management Database (CMDB) solution that met all their requirements.

LBS West

The service team of LBS now processes queries from all users more efficiently than before, provides automatic feedback and has reliable asset management at its disposal.

Deutsche Flugsicherung

DFS now has a standardized, consolidated system for all corporate divisions in the field of air traffic control. It meets all security requirements and makes communication significantly easier.

Corporate Performance Management solutions


Viseca deployed its analysis and reporting tool in under three months.

Vector Foiltec

When looking for an integrated solution for planning, analysis and reporting, the fast and intuitive Serviceware Performance BI tool convinced the entire Vector Foiltec group.


Telefónica did not want to pass on the ad-hoc reporting that Serviceware Performance AL offers.

Logo Uvex.


Serviceware Performance's corporate controlling application is an integral, group-wide solution for corporate management, which covers requirements such as reporting of actuals, forecasts, and budgeting.

Knowledge Management and Customer Service solutions

Deutsche Post / DHL

The Serviceware Knowledge Integrator makes the work of employees easier, and helps customers receive answers and information even more quickly.

BGV Badische Versicherungen

BGV's customer service employees accesses the knowledge database 30-40 times a day, reducing query escalation and ensuring consistent answers to questions.

Commerz Direktservice

Customer call centers at Commerz Direktservice require first class knowledge management to respond quickly and precisely.

CSS Insurance

CSS achieves a four times higher conversion rate thanks to their customers' appreciation of being able to express their concerns and questions quickly and easily via the web chat.

DFH Deutsche Fertighaus Holding AG

A typical process in DFH‘s customer service is handling notifications of defects. DFH digitized the entire process of resolving these queries.

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